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Apple no longer fixing D700 for free

thefredelement

thefredelement

macrumors 65816
Original poster
Apr 10, 2012
1,200
655
New York
TL;DR The Apple store confirmed my D700s needed to be replaced and said it would cost $475 and come with a 90 day warranty. They told me they were fixing the cards for free until January 10th of this year.

I know I could have gotten them swapped earlier and easier when the program was announced however at the time I had a previous case with the corporate executive relations team after emailing Tim Cook's email address.

I was informed then that I could get the cards swapped at my leisure (I wasn't able to at the time because I was working on a time sensitive app and needed my machine to complete the project).

The issue then was that the Mac would sometimes crash waking from sleep and it soon after disappeared with a Mac OS update. I wasn't really inclined to get something that wasn't broken fixed.

I had AppleCare on the Mac until this past December, and sometime after that the repair program went public so I didn't think I'd really run out of options.

Yesterday after upgrading the installation to Mac OS 10.14.4 my Mac started:

I'm having the weirdest kernel panic that seems to happen when there is some mix of iTunes, Xcode and Air Pods either in use or open.

This is on a Mac Pro 6,1 10.14.4, is anyone else experiencing anything like this?
 
Last edited:
Actually this is not that at all, it seems my 6,1 is going off a cliff. :(
[doublepost=1553737084][/doublepost]This thing is dead, I find it suspect that it's the same day that I upgraded to 10.14.4 but think it may be coincidental because it all kernel panicked in High Sierra and Yosemite.

The screen started flashing on and off more and more often and it just froze up and went all white.

Every time I restart now I see a white screen or a white screen with green and red vertical lines. :/
 
I feel like if I invest $500 into this machine today I'd have to sell it immediately. I don't think it's worth taking that amount of money from my family over something that's Apple's complete fault.

That being said I'd absolutely hate doing that - this machine is great for what I do (software engineering, UI work, hobby photo work and a once a year video project, plus random Garage Band sessions).

Grr, argh, thoughts?
 
thefredelement said:
I feel like if I invest $500 into this machine today I'd have to sell it immediately. I don't think it's worth taking that amount of money from my family over something that's Apple's complete fault.

That being said I'd absolutely hate doing that - this machine is great for what I do (software engineering, UI work, hobby photo work and a once a year video project, plus random Garage Band sessions).

Grr, argh, thoughts?
Click to expand...
The technology in this system is over five years old and Apple doesn't have any headless option to replace it. You have no choice but to consider investigating an alternative platform.
 
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I am afraid $500 is the cheapest way, by far, to get a couple of D700. When they pop up in ebay they have really crazy high prices, and there is no guarantee that they are problem free.

I would bite the bullet.

As you said, MP 6.1 is a wonderful machine for your needs.
 
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Flint Ironstag said:
Glad that worked out - sounds like you'll keep it. Is your confidence shaken at all?
Click to expand...

I still think it's odd that I never experienced the severity of what happened within 5 hours like that.

I am concerned it was after upgrading to 10.14.4 so when I get it back I plan to really hit it hard on the GPU side within the first 90 days to make sure it'll be a lasting fix, on 10.14.4.

I think that's the best real world testing I can do, if that goes well then hopefully this lasts until I'm excited about something to switch to :)

It is still such a capable device that I do imagine it being on my desk for years but doing more long running development tasks (primarily ongoing machine learning model creation and as a custom CI server), honestly I'm kind of still loving the Mac itself. I just always find it sleek and fast and like the way it looks on my desk. I may be the only person in the world that feels that way but lol, damn, I don't know, it's been a sweet machine except for this issue and I've pushed a ton of code through it since I've gotten in 2015.
 
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thefredelement said:
I still think it's odd that I never experienced the severity of what happened within 5 hours like that.

I am concerned it was after upgrading to 10.14.4 so when I get it back I plan to really hit it hard on the GPU side within the first 90 days to make sure it'll be a lasting fix, on 10.14.4.

I think that's the best real world testing I can do, if that goes well then hopefully this lasts until I'm excited about something to switch to :)

It is still such a capable device that I do imagine it being on my desk for years but doing more long running development tasks (primarily ongoing machine learning model creation and as a custom CI server), honestly I'm kind of still loving the Mac itself. I just always find it sleek and fast and like the way it looks on my desk. I may be the only person in the world that feels that way but lol, damn, I don't know, it's been a sweet machine except for this issue and I've pushed a ton of code through it since I've gotten in 2015.
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I think there are a lot of people who feel this way. I very much like mine. I think the pushback was the result of the 6,1 being the replacement for the 1,1 - 5,1 Mac Pros. I don't believe it would have received as much, if any, pushback had it been offered in addition to a 1,1 - 5,1 type of Mac Pro.
 
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We need Mac Pro with multiple sockets & PCIe, but I think there's room for a plain Mac to coexist in the lineup. Whether it's 6,1 or xMac (single socket, 2 slots) style.
 
It would be cool if the modular part of the next one is both, like you can start with something like the 6, 1 but expand in a way as if it's the same enclosure (as in bus connections and in physical footprint, port access, etc.)

I feel like they could converge the 6, 1 and mini and just have PC through workstation options or just two configurations, but who knows, either way, I'm glad the 6,1 will be back in about a week! :).
 
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thefredelement said:
It would be cool if the modular part of the next one is both, like you can start with something like the 6, 1 but expand in a way as if it's the same enclosure (as in bus connections and in physical footprint, port access, etc.)

I feel like they could converge the 6, 1 and mini and just have PC through workstation options or just two configurations, but who knows, either way, I'm glad the 6,1 will be back in about a week! :).
Click to expand...
If they do repair/exchange for free the GPU and your problem is happily solved, kindly add the customary "RESOLVED" to the title of your thread.
That would show readers (particularly owners of the MP 6.1) that they should not worry about it.
Regards
Ed
 
Riwam said:
If they do repair/exchange for free the GPU and your problem is happily solved, kindly add the customary "RESOLVED" to the title of your thread.
That would show readers (particularly owners of the MP 6.1) that they should not worry about it.
Regards
Ed
Click to expand...
I assume the OP is having his repaired at no cost due to the previous arrangement he had with the Corporate Executive Relations team. Without such a previous arrangement he may not have received the repair for free.
 
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Riwam said:
If they do repair/exchange for free the GPU and your problem is happily solved, kindly add the customary "RESOLVED" to the title of your thread.
That would show readers (particularly owners of the MP 6.1) that they should not worry about it.
Regards
Ed
Click to expand...
pl1984 said:
I assume the OP is having his repaired at no cost due to the previous arrangement he had with the Corporate Executive Relations team. Without such a previous arrangement he may not have received the repair for free.
Click to expand...

^ This is exactly what happened. I replied to the email, from years ago, and said, "I know this was years ago but do you think you could help me out?" and the person replied and said, "Of course, I made a note in our system", so I took it back the next day and they pulled it right up and sent it off.
 
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