That's what he said before... he dropped his iPhone.
Apple No Longer Replacing Front/Back of Broken iPhone 4/4S
- Thread starter HeezyBear
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That's what he said before... he dropped his iPhone.
I'll give you that. I've called applecare 4 times and got the same answer...but i can't even pull up their terms and conditions for applecare+ (page doesn't exist".
The senior advisor said if I have any problem making a claim to have the genius call them and they can override their decision. As of now though its their word only.
I haven't bought applecare for this reason. We got until the 15th to buy it so hopefully we get terms in conditions before then.
When did this happen?
I am sure this 4/4S change is in the last week or 2.
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Help me out....where in the iFixit teardown do they confirm Gorilla glass?
Dangerous Theory
macrumors 68000
Presumably you have to show them some proof of a lost phone being filed to the police.
iRobby
macrumors 6502a
I asked this question when I purchased AppleCare+ on my iPhone 4S.
I asked if the damage warranty covered broken glass. I was told yes then I asked is there a chance I could just have the glass replaced without getting a refurbished one as part of the warranty so I could keep my own phone?
I was told that most likely the warranty would replace the phone with a NEW phone due to the fact the iPhone 4S screen is no longer connected by screws like the 3GS i had.
I asked then would it be a chance I get a refurbished as a replacement? I was told no.
I asked if the damage warranty covered broken glass. I was told yes then I asked is there a chance I could just have the glass replaced without getting a refurbished one as part of the warranty so I could keep my own phone?
I was told that most likely the warranty would replace the phone with a NEW phone due to the fact the iPhone 4S screen is no longer connected by screws like the 3GS i had.
I asked then would it be a chance I get a refurbished as a replacement? I was told no.
Defender2010
Cancelled
Several weeks ago Apple posted a notice about replacements saying they would no longer offer "one time only" replacements,,,,,,so if you break it now, be prepare to pay,,,,although, it really depends on the Genuis you get....try another store or different Genius to get a result.
He told me that that would not be necessary. He said that the phone would be blocked from being activated again.
FreakinEurekan
macrumors 604
FreakinEurekan
macrumors 604
I see the same thing, but the document is still there. Go to this page:
http://www.apple.com/legal/applecare/applecareplusforiphone.html
Then control-click or right-click where it says "English (PDF)" and do a "save link as" - it will pull the file down.
The document is still v1.0 and still shows the verbiage from my earlier post.
Point for everyone being - regardless of what you are "told" and who "tells" you, this is the agreement that you are entering into. Including this clause:
Thanks for the link... to my own post
Sorry, I didn't set the context well, I was leveraging both your posts to respond to Manzanas.
Nice. I have to read through that. I am still not clear whether or not Apple is going To let us buy another phone for $200 if the one we have been is stolen or lost.
QuarterSwede
macrumors G3
Replacing the back glass panel is the easiest thing to replace on the iPhone. It's so simple I'd even say it's user serviceable. Buy a pentalobe screw driver ($9.95 from iFixit), unscrew the bottom two screws and lift the back up.
A few people on iFixit have confirmed that a Verizon CDMA iPhone 4 glass back panel will fit the 4S perfectly so if you can't find a 4S back then that will work. It's not the cheapest fix, running in at ~$99 but it'll be stock. As others have suggested you could but a knockoff back that fits a Verizon iPhone 4 and it'll be the cheapest fix by far.
A few people on iFixit have confirmed that a Verizon CDMA iPhone 4 glass back panel will fit the 4S perfectly so if you can't find a 4S back then that will work. It's not the cheapest fix, running in at ~$99 but it'll be stock. As others have suggested you could but a knockoff back that fits a Verizon iPhone 4 and it'll be the cheapest fix by far.
FreakinEurekan
macrumors 604
Based on the T&C, they are not required to do so. So, I would suggest you not factor that in as a "benefit" if you are weighing the benefits of purchasing AppleCare+.
Yeah I just read through AppleCare+ T/Cs. Well, everyone at applecare says that you CAN buy another phone for $200, but its not in the T&C, so I don't know. I hear more stories about how Apple takes care of them than screwing them. Perharps to some degree we must take them for their word.
I'd like to get SOME type of coverage. Is there a thread about iphone coverage? If not we should start one and see what everyone is doing.
That link takes you to the iPhone 4, the iPhone 4 isn't the iPhone 4S is it? That article you posted is from mid 2010 the iPhone 4S didn't come out back then did it or was that the iPhone 4? I think it was the iPhone 4.
Good example here... The Original HTC incrediable switched from Amoled screen to SLCD. Same phone but sometimes companies change it up and use different parts due to cost or supply and demand. The iPhone 4s has been reported that it's screen scratches easier than previous iPhone 4 model. Maybe it was to keep cost down on the new iPhone 4S glass.
http://www.engadget.com/2010/09/14/htc-droid-incredible-nearing-switch-from-amoled-to-slcd/
iRobby
macrumors 6502a
According to the Fifth Ave. Apple Store the screens are no longer connected by screws so it's harder to disassemble. I was told this when I asked if AppleCare+ would replace a glass piece instead of replacing the whole phone. I was told that I'd get a brand new phone instead.
JoshJosh117
macrumors 6502
Arnezie
macrumors 65816
Just an update. I told my friend to make another appointment at a different Apple Store. She was hesitant, but she went anyways. They replaced her phone for her at no charge. This inconsistency between different stores seems odd to me for a company like Apple. Oh well.
thekyleshow
macrumors newbie
I had the back of my iphone 4 replaced last weekend at the apple store. Cost 29.00 plus tax. I'm in Canada.
iParis
macrumors 68040
Glad my advice could help! This is often the case in similar scenarios.
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