Apple Not Able To Fix Issue On Macbook Pro

[Thatquadguy]

Hi,
My macbook pro has been having issues with the trackpad/cursor. Every few hours (it can be completely random but this in on average), the cursor will start acting erratically. Basically moving and clicking on its own.

I've taken it into the Apple Store but as this is a totally random issue it has difficult to replicate. They tried swapping out the hard drive first, now the trackpad and still no luck.

I'm not sure where to go from here, i am still under warranty so does anyone have any suggestions.

This issue hinders me from using my macbook as the cursor will act up for quite some time occasionaly and i'm not able to use it properly.

 

[Apple_Robert]

Since it is still under warranty, take it back to Apple. If at all possible record video or audio (if possible) when this occurs. It might help them in narrowing down the problem.

 

[Felasco]

I suggest, return the mac to Apple and request a replacement. Then your problem will become their problem, and they will have the machine on hand should they wish to diagnose the issue.

 

[maflynn]

There's really nothing you can do, other then taking it back and press them a little more firmly to repair it, or even better replace it.

 

[Macman45]

They seem to have eliminated the most obvious causes, including replacement of the trackpad itself...This leaves either software or the Logic Board...I'd take it back as suggested and ask for a replacement.

 

[Felasco]

I've taken it into the Apple Store but as this is a totally random issue it has difficult to replicate. They tried swapping out the hard drive first, now the trackpad and still no luck.

This is the mistake so many of us make, I've made it myself a couple of times.

When a Mac still under warranty breaks, we take it in and begin a process of testing and diagnosis. Each time a fix is tried, the customer has to return to the store, stand in line, surrender their computer, experience downtime etc. Much of the burden for Apple's failure is shifted to the customer.

A much simpler solution exists.

You hand them the broken Mac, and they hand you a new unbroken Mac. That's it, you're done.

Your job is pay for the Mac. Once you've done that, no other burdens should be placed upon you so long as the warranty is still in effect.

Of course, as someone above suggested, you will probably need to document the failure, as we can't expect Apple to hand out new Macs to anybody who walks in to the store. In your case, video taping the problem seemed a good suggestion.

 

[Thatquadguy]

Thanks for the responses? What is the best way to approach Apple for a replacement MacBook?

 

[nickandre21]

Thanks for the responses? What is the best way to approach Apple for a replacement MacBook?

Go to the genius bar and tell them you are still facing the same issue even after various continuous repairs. Right now due to the issue my work gets affected and everytime i bring it in i need to be without it for 'X' amount of days. Tell them you would like to look at other options since you feel nothing is helping to resolve the issue.

 

[richsad]

Do you have Google Drive installed?

This may sound crazy but I had a similar problem on an almost brand-new MacBook Pro Retina (late 2013). After some Googling I found some people who had Google Drive installed on their Macs experienced the same problem until they uninstalled it. So I removed Google Drive and it hasn't happened again since. I have no idea why Google drive seems to cause this problem, and it's even possible the problem is just in remission and will return someday. But for the moment this seems to have fixed the problem! It's certainly worth a try if you have the little Google Drive application installed.

Worth noting you can still use Google documents but it won't automatically download them locally.