It's not just the replacement parts! I ordered a friend of mine one of those snap on white back plate cases with the clear sides and received the same email from ebay. that's just silly. the seller emailed me telling me he was an honest man and he would still send me a case. those cases are harmless, i felt bad for the guy.
eBay/Paypal is truly complete garbage these days. They remove things at the slightest whim of a complaint without any thorough investigations. I really, really wish a competitor would come out and trounce them.