Apple not responding me?

kingapple

macrumors member
Original poster
Nov 14, 2013
53
26
Hey guys,

I will make this short because it's a long story.
About a month ago I bought an iPhone 5s from Apple.com and it turned out it had some battery issues. I got a replacement and this new iPhone had the sudden reboot issue. So I decided to get a refund and it all went smooth till a few days ago. Apple told me I would receive my money in 7 days and now it's been 13 days and they still haven't refunded my money. I even talked to my bank who told me I should contact Apple.
I called them the 5th day and they said the refund was in progress and I should expect to get my money in 2 days. Now, as I said before, It's been 13 days and they haven't responded my last 2 mails?

What would you suggest me to do?
 

dsh3

macrumors 6502
Apr 30, 2012
479
138
Denmark
Hey guys,

I will make this short because it's a long story.
About a month ago I bought an iPhone 5s from Apple.com and it turned out it had some battery issues. I got a replacement and this new iPhone had the sudden reboot issue. So I decided to get a refund and it all went smooth till a few days ago. Apple told me I would receive my money in 7 days and now it's been 13 days and they still haven't refunded my money. I even talked to my bank who told me I should contact Apple.
I called them the 5th day and they said the refund was in progress and I should expect to get my money in 2 days. Now, as I said before, It's been 13 days and they haven't responded my last 2 mails?

What would you suggest me to do?
Call or write them again.
 

firedept

macrumors 603
Jul 8, 2011
5,707
589
Somewhere!
Call them directly. Remember it is extremely busy time of the year for them and banks. Not that that makes you or your money any less important.
 

kingapple

macrumors member
Original poster
Nov 14, 2013
53
26
I wrote to them 3 hours ago, but still no respond.
Is it because of the holidays?

----------

Call them directly. Remember it is extremely busy time of the year for them and banks. Not that that makes you or your money any less important.
Okay, I'll call them.
 

firedept

macrumors 603
Jul 8, 2011
5,707
589
Somewhere!
I wrote to them 3 hours ago, but still no respond.
Is it because of the holidays?

----------



Okay, I'll call them.
Very likely they will not respond today. It is Xmas day. Call them tomorrow. When you speak to a person, get their name. Take notes, so if you have to call back, you can give specifics.
 

kingapple

macrumors member
Original poster
Nov 14, 2013
53
26
Very likely they will not respond today. It is Xmas day. Call them tomorrow. When you speak to a person, get their name. Take notes, so if you have to call back, you can give specifics.
Okay, Thanks for the help! :)
 

Mrbobb

macrumors 601
Aug 27, 2012
4,989
194
When in doubt, go by the 1 month billing cycle.

If after 1 month, nothing, you are entitled to tell you CC company to dispute the charge.

You bought it with debit, oops.
 

charlituna

macrumors G3
Jun 11, 2008
9,631
815
Los Angeles, CA
. Apple told me I would receive my money in 7 days
Did they say 7 days or 7 business days. And was it 7 firm or more like the traditional 7-10.

You say it was 13 days ago. Which means the 12th? A Thursday. My guess is they said 7 business days so that would be typically Monday-Friday only. And depending on the time of day on Thursday processing wouldn't start until Friday.

So
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Monday

And that's this week. Plus it's more likely they said 7-10 business days as that's a business norm which means they have Tuesday, Thursday, Friday before they are 'late'. Even if they did say 7 firm, the back could be the hold up. There could be processing going on before it posts to your account to insure they have the money. Their CS reps aren't likely to be able to see that stuff and can only respond based on what is listed in your account. Thus why they told you to contact Apple

Also never email for this kind of thing. It goes into a massive queue of various messages which are handled as they come in. And most of the messages are whining about this or that feature not being in the software s it's not priority and the folks that read that email are very possible part of the group on vacay this week. Always call.
 
Last edited:

ABC5S

Suspended
Sep 10, 2013
3,395
1,646
Florida
I sent my first one back to Apple, but it took about 11 days (After they received it) to get my credit card credited. That was a couple of months ago, not the holidays. May want to wait a bit longer. Credit card companies sometimes receive the return, but posts them a bit later. Just a thought OP
 

1DApple

macrumors member
Dec 6, 2013
40
0
When in doubt, go by the 1 month billing cycle.

If after 1 month, nothing, you are entitled to tell you CC company to dispute the charge.

You bought it with debit, oops.
No oops about it. Debit card transactions can be disputed as well.
 

NickRichyRich

macrumors member
Jun 27, 2013
53
0
I would call them again just to make sure that the transaction is still in progress. It is the holidays so I am sure something like this is going to take a bit more time than usual.
 

kingapple

macrumors member
Original poster
Nov 14, 2013
53
26
Did they say 7 days or 7 business days. And was it 7 firm or more like the traditional 7-10.

You say it was 13 days ago. Which means the 12th? A Thursday. My guess is they said 7 business days so that would be typically Monday-Friday only. And depending on the time of day on Thursday processing wouldn't start until Friday.

So
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Monday

And that's this week. Plus it's more likely they said 7-10 business days as that's a business norm which means they have Tuesday, Thursday, Friday before they are 'late'. Even if they did say 7 firm, the back could be the hold up. There could be processing going on before it posts to your account to insure they have the money. Their CS reps aren't likely to be able to see that stuff and can only respond based on what is listed in your account. Thus why they told you to contact Apple

Also never email for this kind of thing. It goes into a massive queue of various messages which are handled as they come in. And most of the messages are whining about this or that feature not being in the software s it's not priority and the folks that read that email are very possible part of the group on vacay this week. Always call.
They just said 5-7 days. You're right about mailing isn't a good option, but I often get a response and usually within 10-15 hours.

NickRichyRich I would call them again just to make sure that the transaction is still in progress. It is the holidays so I am sure something like this is going to take a bit more time than usual.
I called them today. Unfortunately their phone support was also affected by the holidays. :-(

ABC5S I sent my first one back to Apple, but it took about 11 days (After they received it) to get my credit card credited. That was a couple of months ago, not the holidays. May want to wait a bit longer. Credit card companies sometimes receive the return, but posts them a bit later. Just a thought OP
It's been 14 days now. Hopefully this is because of the holidays :
 
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