Hey guys, I will make this short because it's a long story. About a month ago I bought an iPhone 5s from Apple.com and it turned out it had some battery issues. I got a replacement and this new iPhone had the sudden reboot issue. So I decided to get a refund and it all went smooth till a few days ago. Apple told me I would receive my money in 7 days and now it's been 13 days and they still haven't refunded my money. I even talked to my bank who told me I should contact Apple. I called them the 5th day and they said the refund was in progress and I should expect to get my money in 2 days. Now, as I said before, It's been 13 days and they haven't responded my last 2 mails? What would you suggest me to do?