My MBP 2010 has been getting lots of kernel panics, and I knew it had to do with the FKED up GPU they installed. So I took it into the genius today (cute very tatted girl) and begged that apple swap the card for free. No dice. I can send it in and hey will swap the motherboard and the battery(and anything else they find bad) for $280. Not really sure I want to throw $$$ into it. what would you do?
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Apple Not Very Cooperative
- Thread starter RUGGLES99
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According to the MacBook Pro Repair Extension Program for Video Issues your 2010 MacBook Pro is not covered. Since your model is not covered according to the referenced program it would seem that what you were told is accurate. Since they provided you with a solution to your problem for a reasonable price I don't see how that is not being cooperative.
What proof do you have that your issues are because of the GPU?
What proof do you have that your issues are because of the GPU?
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what Brand said, above. also...does it happen with no peripherals plugged in? have you looked at Console when this happens? any other observations?
Well, you can't expect them to give you a free repair since you sent it in after the repair program expired. Why do you think you're entitled to a free repair?
The printout of my most recent kernel panic AND the big red FAILED for the graphics card when the genius ran the tests.
I read on here that if you whine long enough that they will cave in and do it. but it didn't work. apple put a POS graphics card soldered to the mother board in these laptops so they should make good. they did for those 2011 models who had failures within three years of purchase. apple should do it for everyone.
You can argue your case over the phone but I would not expect much since it is not currently under warranty or covered under any repair extension program. The MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended so you don't really have a lot of options.
Whining to get your way rarely works so I am not surprised.
That's pretty much how any Macbook is made these days. Put the blame on Nvidia or ATI... not Apple. Or perhaps the environmentalists who demand lead free solder.
5 years is a pretty standard innings for any laptop.
I personally think the 2010 is not worth fixing at this stage, you are better off putting the money towards a new computer...
I personally think the 2010 is not worth fixing at this stage, you are better off putting the money towards a new computer...
Agree, give the replacement Logic Board will likely be a refurb and potentially fail in a short period of time if push hard. Personally I would sell it for parts, put that and the $280 into something newer.
Q-6
That doesn't always work and to be honest, whining and arguing to you're blue in the face to fix a 5 year old computer is a long shot anyways. 5 years is a very good time for a computer and I'd not say its a POS GPU because it failed after 5 years. The 2011 model started failing a year or so after purchase, not 5 years.
As others stated, just deal with the failure, it may not even be a defective GPU that is affecting others, it may be just the end of the road for the computer. Just buy a new computer and move on
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