Apple Not Very Cooperative

RUGGLES99

macrumors 6502
Original poster
Feb 9, 2015
409
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My MBP 2010 has been getting lots of kernel panics, and I knew it had to do with the FKED up GPU they installed. So I took it into the genius today (cute very tatted girl) and begged that apple swap the card for free. No dice. I can send it in and hey will swap the motherboard and the battery(and anything else they find bad) for $280. Not really sure I want to throw $$$ into it. what would you do?
 

brand

macrumors 601
Oct 3, 2006
4,366
425
127.0.0.1
According to the MacBook Pro Repair Extension Program for Video Issues your 2010 MacBook Pro is not covered. Since your model is not covered according to the referenced program it would seem that what you were told is accurate. Since they provided you with a solution to your problem for a reasonable price I don't see how that is not being cooperative.

What proof do you have that your issues are because of the GPU?
 
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fisherking

macrumors 604
Jul 16, 2010
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ny somewhere
what Brand said, above. also...does it happen with no peripherals plugged in? have you looked at Console when this happens? any other observations?
 

yjchua95

macrumors 604
Apr 23, 2011
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GVA, KUL, MEL (current), ZQN
My MBP 2010 has been getting lots of kernel panics, and I knew it had to do with the FKED up GPU they installed. So I took it into the genius today (cute very tatted girl) and begged that apple swap the card for free. No dice. I can send it in and hey will swap the motherboard and the battery(and anything else they find bad) for $280. Not really sure I want to throw $$$ into it. what would you do?
Well, you can't expect them to give you a free repair since you sent it in after the repair program expired. Why do you think you're entitled to a free repair?
 
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RUGGLES99

macrumors 6502
Original poster
Feb 9, 2015
409
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According to the MacBook Pro Repair Extension Program for Video Issues your 2010 MacBook Pro is not covered. Since your model is not covered according to the referenced program it would seem that what you were told is accurate. Since they provided you with a solution to your problem for a reasonable price I don't see how that is not being cooperative.

What proof do you have that your issues are because of the GPU?

The printout of my most recent kernel panic AND the big red FAILED for the graphics card when the genius ran the tests.
 

RUGGLES99

macrumors 6502
Original poster
Feb 9, 2015
409
99
Well, you can't expect them to give you a free repair since you sent it in after the repair program expired. Why do you think you're entitled to a free repair?
I read on here that if you whine long enough that they will cave in and do it. but it didn't work. apple put a POS graphics card soldered to the mother board in these laptops so they should make good. they did for those 2011 models who had failures within three years of purchase. apple should do it for everyone.
 

brand

macrumors 601
Oct 3, 2006
4,366
425
127.0.0.1
The printout of my most recent kernel panic AND the big red FAILED for the graphics card when the genius ran the tests.

You can argue your case over the phone but I would not expect much since it is not currently under warranty or covered under any repair extension program. The MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended so you don't really have a lot of options.

Whining to get your way rarely works so I am not surprised.
 

Vermifuge

macrumors 68000
Mar 7, 2009
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I read on here that if you whine long enough that they will cave in and do it. but it didn't work. apple put a POS graphics card soldered to the mother board in these laptops so they should make good. they did for those 2011 models who had failures within three years of purchase. apple should do it for everyone.

That's pretty much how any Macbook is made these days. Put the blame on Nvidia or ATI... not Apple. Or perhaps the environmentalists who demand lead free solder.
 

lowendlinux

macrumors 603
Sep 24, 2014
5,298
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So you thought Apple would just give you a free logic board for your 4 year old computer? Really?

Would I put 280 in it? 280 vs 2000 I'll always go for less zeros.
 
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Samuelsan2001

macrumors 604
Oct 24, 2013
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5 years is a pretty standard innings for any laptop.

I personally think the 2010 is not worth fixing at this stage, you are better off putting the money towards a new computer...
 
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Queen6

macrumors G3
5 years is a pretty standard innings for any laptop.

I personally think the 2010 is not worth fixing at this stage, you are better off putting the money towards a new computer...

Agree, give the replacement Logic Board will likely be a refurb and potentially fail in a short period of time if push hard. Personally I would sell it for parts, put that and the $280 into something newer.

Q-6
 
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maflynn

Moderator
Staff member
May 3, 2009
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I read on here that if you whine long enough that they will cave in and do it. but it didn't work.
That doesn't always work and to be honest, whining and arguing to you're blue in the face to fix a 5 year old computer is a long shot anyways. 5 years is a very good time for a computer and I'd not say its a POS GPU because it failed after 5 years. The 2011 model started failing a year or so after purchase, not 5 years.

As others stated, just deal with the failure, it may not even be a defective GPU that is affecting others, it may be just the end of the road for the computer. Just buy a new computer and move on
 
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exoceano

macrumors newbie
Sep 22, 2011
12
0
Had a similar problem on 2012 MacBook Pro - when I pick it up - left side, bottom of case flexes a little - scrambles the screen and freezes or shutdown - the Apple genius says "yep its a problem - $280 to fix it " ??

anyone else seen this problem ?
 
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