Apple Now Offering Face ID Repairs for iPhone X Without Replacing the Entire Device

[MacRumors]

Apple has expanded its program that allows customers to get their Face ID system repaired without replacing the entire device to the iPhone X, according to a memo seen by MacRumors. The iPhone X was initially excluded from the list for this program.

Apple launched the program last month, giving Apple Stores and authorized repair centers access to parts for the TrueDepth camera system and allowing technicians to repair Face ID without replacing the entire phone. The program was initially only available for the iPhone XS and later but has now been expanded to include the iPhone X and, therefore, all iPhones with Face ID.

Article Link: Apple Now Offering Face ID Repairs for iPhone X Without Replacing the Entire Device

 

[fwmireault]

This should have been the way to repair iphone X since day 1 of its launch. 4.5 years too late

 

[oooopossum]

Better late than never I suppose! Hope they continue in this direction.

 

[Gusjasso]

It’s like a bad taste joke: we are closer to the obsolete date than from the releasing date.

 

[AirunJae]

While it's awfully late, hopefully its a good sign for devices in the future 🤞

 

[karranz]

wow iPhone X, sooo 2017s....

 

[oneMadRssn]

On the one hand, I applaud Apple's dedication to long-term support of it's devices. No other smartphone OEM will even think about repair a year after launch, let alone over 4 years later.

On the other hand, this really should be been the case from launch or shortly thereafter. Apple should do better.

 

[boyarka]

Thank you, thank you Holy Apple for allowing Thy phones to receive basic repairs without flogging your Flock with a full f***ing replacement for a basic part. In the name of the Prophet Jobs, St Cook and our god AAPL, amen.

 

[AirunJae]

On the one hand, I applaud Apple's dedication to long-term support of it's devices. No other smartphone OEM will even think about repair a year after launch, let alone over 4 years later.

On the other hand, this really should be been the case from launch or shortly thereafter. Apple should do better.

Should have been the case, but wasn't unfortunately. However, I think this is a sign that Apple is going to do better in the future. At least I'm hopeful it is.

 

[TheYayAreaLiving 🎗️]

This should have been the way to repair iphone X since day 1 of its launch. 4.5 years too late

I agree with you. Maybe Apple is trying to save itself from future lawsuits now. Better late than never.

 

[Haiku_Oezu]

…now?

What can possibly justify taking so long to figure this one out?
Actually scratch that, how was it not modular from day one?

 

[SirChristopher]

What a great phone. Miss the iPhone X.

 

[sw1tcher]

On the one hand, I applaud Apple's dedication to long-term support of it's devices. No other smartphone OEM will even think about repair a year after launch, let alone over 4 years later.

No other smartphone OEM? You mean like Samsung and Nokia?

I see the Galaxy S8+ and Note 8 on Samsung's repair pricing list... smartphones released in April and August 2017, respectively.

Here's a list of smartphones that you can send to Nokia for repair: https://nokia.ebuilder.com/auto/repair

I see the Nokia 1 (released in February 2018), Nokia 2 (released November 2017), and Nokia 3 (released June 2017) on the list.

By my calculations... Beep-Boop-Boop-Bop-Beep... they're all at least 4 years old.

Yeah, yeah... I get it. This is a forum for Apple fans and device users. But does that mean we should be posting wrong information about an Apple competitor?

 

[CrazyForCashews]

Kinda off topic but seeing the iPhone X/XS reminds me how much more better looking and designed they are than the current iPhones.

 

[zorinlynx]

Are they at least charging less for it now?

Think about it; if they're charging the same as before a whole device replacement is a lot nicer than just replacing the module. iPhone X is old enough that your phone probably has a weak batter, worn out chassis, etc.

So unless they're doing the repair for a lot less money now, it's a crappier deal.

 

[mansplains]

I'd love to see iPhone X in midnight green, my silver was such a fingerprint magnet.

 

[FNH15]

I wonder if the original reason for this was because the X introduced FaceID and Apple wanted faulty samples sent back for testing / debugging.
I had a display issue with my original retina MacBook Pro 15,” and Apple replaced it with a brand new device as they wanted my old machine back for a post-mortem to help develop future devices.

 

[dannyyankou]

Kinda off topic but seeing the iPhone X/XS reminds me how much more better looking and designed they are than the current iPhones.

The design has nostalgia, but I do like the flat edges of the current ones and like how the back doesn't smudge now.

 

[JokoWidodo]

i'm still using my iPhone X 😭

 

[emmab2006]

Better late than never I suppose! Hope they continue in this direction.

Your Kidding right?

Parts should be available to us all as Legal Owners of the devices. Which is something when it comes to older devices will never happen. Not to mention the amount of old iPhones and new macs with broken Security chips which prevent repairs to be performed without paying insanely over estimated values by Apple them selves. Say they are moving in the right direction when Apple finally fully embrace right to repair and not just do one thing.

 

[_Spinn_]

Better late than never. This should have been this way from the beginning though.

 

[Regbial]

So what... am I to understand suddenly Face ID "gives in" at some point? It's small mechanical parts wear out or something? Really...?

 

[MindYourMind]

i'm still using my iPhone X ?

I went from a X to a Xs Max but kept the X. Purely as an ode to the X, I use the X once every few months for a few weeks and then turn back to the Xs Max.

 

[jtdx99]

wow iPhone X, sooo 2017s....

I’m still using mine 3D Touch > Haptic Touch

 

[sw1tcher]

So what... am I to understand suddenly Face ID "gives in" at some point? It's small mechanical parts wear out or something? Really...?

You shoud ask Apple.

They're the ones who, in 2018, released a support document that instructs Genius Bar associates and Authorized Service Providers on how to fix Face ID problems using an updated repair process.

Apple now performing rear camera repairs for iPhone X Face ID issues - 9to5Mac

In a new support document sent to retail stores and Authorized Service Providers this weekend and obtained by 9to5Mac, Apple...

9to5mac.com