Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy

[mwb]

I wouldn’t risk it, seems like a flaky design prone to failure.

I’m still trying to get my 12.9 ASK replaced. Both senior advisors I’ve talked to so far have never heard of the 3 year policy.

 

[Polyarch]

Apple is saying that the policy was from 3 years from the product launch! But if you come with a receipt that might help.

Going back home with my broken keyboard to look for a 2.5 year old receipt!

I’ll keep you posted

 

[Polyarch]

As if yesterday, apple is still honoring the 3 year extended warranty.

I got my keyboard replaced!

 

[fostermatt]

As if yesterday, apple is still honoring the 3 year extended warranty.

I got my keyboard replaced!

Just got off the phone with Apple Senior support specialist. They said there is no mention of this policy in their internal documents whatsoever.

I love my iPad but this making me super skittish about using Apple accessories.

 

[Paul Ting]

I can confirm this is still valid.

I bought a 9.7 smart keyboard second hand mid way this year which was working perfectly. Most recently, I had the 'accesory not supported' toggle increase in frequency which led up to the eventually non-detection of the keyboard and sticking of keys. I went to the apple store this week in Melbourne where I live and was able to get a brand new replacement model free of charge without a receipt.

Honestly, I didn't know when the original buyer had purchased the thing so I was betting on the fact that it would still be in warranty and made it seem like I had purchased it but forgot when I did and lost the receipt. All that was needed as the serial number which was hard to read, but after figuring it out, finding out that it was indeed still in warranty, and demonstrating that the keyboard was non functional by testing it on other ipads at the store, they agreed to give me a replacement.

 

[Tapiture]

I can confirm this is still valid.

I bought a 9.7 smart keyboard second hand mid way this year which was working perfectly. Most recently, I had the 'accesory not supported' toggle increase in frequency which led up to the eventually non-detection of the keyboard and sticking of keys. I went to the apple store this week in Melbourne where I live and was able to get a brand new replacement model free of charge without a receipt.

Honestly, I didn't know when the original buyer had purchased the thing so I was betting on the fact that it would still be in warranty and made it seem like I had purchased it but forgot when I did and lost the receipt. All that was needed as the serial number which was hard to read, but after figuring it out, finding out that it was indeed still in warranty, and demonstrating that the keyboard was non functional by testing it on other ipads at the store, they agreed to give me a replacement.

I’m having the exact same problem as you’ve described with my 9.7 pro. It’s my second Smart Keyboard, now I’ve gotta get a third replacement. These things only seem to last for 4-6 months

 

[SCP]

My iPP Smart Keyboard just jumped ship and scheduled appointment at GB, rep said that there is no support, showed me the support page on her iP as a reference with no support showing for keyboard. Showed rep the publications regarding this issue and that sufficed as enough reason/leverage for her to setup/order a replacement since none in inventory.

 

[Brammy]

I have just been having crap luck with ASKs. I don't like my Logitech Slim-in-name-only keyboard because of the bulk it adds. So, I gave in and ordered a refurb from Amazon. That shipped DOA with a bad left shift and option keys. So, back it went.

 

[DKNC]

I am just trying to WARN people about the latest Smart Keyboard from Apple. I hope it is made better than the first two generations of “Smart” Keyboards. I purchased two iPad Pros—the 11 inch (1st gen) and a 12.5 inch (3rd gen) at the same time 15 months ago, Jan 2019. I also purchased their corresponding smart keyboards from Apple at around $200 a piece. Now I am intermittently getting “device not supported” messages on both iPads when the smart keyboards are connected. The 12.5 inch keyboard still works (for now), but the 11 inch is completely dead. I know that the first generation of smart keyboards had an admitted defect and Apple extended the warranty for these from one year to three years. I would have thought that they would have corrected whatever the malfunction was in the next release of smart keyboards, but I am now experiencing the SAME problem on my next generation Smart Keyboard. As far as I know, Apple has not extended the warranty for this version of the keyboard, but I am wondering if anyone else has experienced the same problem. I’ve spent the last three days on the phone and on text chat with Apple Support and they tell me it’s not under warranty (3 months out) and that I can ship it to them and pay $159 to get the keyboard repaired and it will take over three weeks. Or… I could bring it into an Apple store and they “maybe” will replace it. The only problem is that all the Apple stores in the United States are closed now for the foreseeable future due to COVID-19. I am beyond frustrated! :-(