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Apple Offers $53 Million Settlement to Customers Accused of Water Damaging Their iOS Devices
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I had an iPhone 3G that Apple refused not to warranty replace - it was out of warranty - but rather to take advantage of Apple's "battery replacement" program (which really just swaps the phone for a refurbished phone for $79.) So even when I was trying to pay Apple for a phone, they refused.
The phone in question had never had anything more than being used on a rainy day.
The phone in question had never had anything more than being used on a rainy day.
These sensors should be forbidden to be used by manufacturers, water damage can easily be seen on the logic board after waiting for a couple of days, if nothing shows up there is no liquid damage, it's that easy.
Since you didn't read the article, I will quote the important part for you.
It shouldn't just be compensation for denied warranty claims. There should also be at least an apology or even damages for the accusation, implicit or otherwise, that the customer attempted to defraud Apple.
But such is the legal system that an apology amounts to an admission of guilt and opens the floodgates to all sorts of further actions, whereas obscurely a voluntary settlement isn't viewed the same way - legally all Apple are saying is "we're not saying whether this is the case or not, but we're going to pay out lots of money to nip this in the bud"
That's the point. It's for those who were accused of damaging their phones with water and refused warranty repair.
Damages? Hahaha come on now, man.
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I bet it's much less than that.
Anyone here that has EVER operated on an iPad knows beyond a shadow of a doubt, without equivocation, that this so called "inspection" will be done externally.
TRANSLATION: The Genius Bar will perform the SAME EXACT INSPECTION as the one they use to determine liquid damage- only 5 minutes longer.
I see no changes.
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You don't need to prove it anymore. Just jump on the settlement train and get your check. That's how class action lawsuits work.
So do these.Meh. A little bleach does wonders for those indicators
You really need to have been there. I'm still pissed with apple for their refusal to repair my under Applecare 2008 Santa Rosa MBP with the infamous 8600m GT GPU, because I put scotch tape on the hard drive bumpers and the tech thought the residue, which was nowhere near the motherboard, was corrosion. To be implicitly accused of dishonesty is rather unpleasant.
Not that it mattered. Apple's repair staff was fracking hopeless if the multiple repairs that followed a single small issue on my last rev Powerbook was any indication.
Sweet justice!
Lawyers, here's your check for $18,000,000.
Consumer, here's your check for $1.42.
Lawyers, here's your check for $18,000,000.
Consumer, here's your check for $1.42.
But Apple would refuse repairs based upon one of the exposed sensors turning pink. After the initial flap, they started opening the case to see the internal sensor, and that only if both external sensors were tripped.
I got screwed into paying $200 about a month after i git my 3GS. The home button was broken, bit they refused to repkace it unless I paid.
You don't. You don't expect something for nothing. As you said, it's long gone so move one.
Yeah.... plastic is SOOOO much better than aluminum
Ok. They don't have to offer you any oow replacement options so what exactly is the issue?
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I'm sure the original individual(s) who filed the suit feel the same, the less people getting the payout the better for them
You must be mistaken. Apple gives the best service in the developed world. They replace anything and everything whether it is under warranty or not.
These stupid tapes are still an issue for me. My 1 1/2 year old 4S got the 'WiFi button greyed out' problem AFTER updating to 6.1.2. So I go to the Apple Store and guess what? Water damage! This thing has never been exposed to more moisture than my large bathroom during a shower. And now they think having no WiFi is my fault rather than the software update?!? BTW, 6.1.3 and all other attempts to get WiFi back have failed.
After iOS4 bricked my old 3G, I'll never trust a software update again. 'Water damage' or not!
Any one else have this 'water damage' issue with newer devices?
After iOS4 bricked my old 3G, I'll never trust a software update again. 'Water damage' or not!
Any one else have this 'water damage' issue with newer devices?
Each time I see the beautiful design curves of the iPhone 3, it makes me realise how wrong they got models 4 and 5!!!
Kinda pi$$ed at Apple!
I bought every iPhone model including my iPhone 5 the day it came out from the Apple online store, contract-free. I was having issues with it so I brought it into an Apple store. They for some reason ended up allegedly taking the screen off, and claimed they found a dried liquid spot on a metal battery plate. None of the other triggers were set off. They informed there was nothing they could do since they took the phone apart and found that. It was a blatant lie. There's absolutely no way there was liquid damage to my phone. I even called customer service and complained and they said since a tech said there was liquid damage there was nothing they could do.
I took the phone to a different Apple store with the same issue, no questoins asked and they gave me a replacement phone on the spot.
Makes me wonder how many people have been screwed by Apple?
I bought every iPhone model including my iPhone 5 the day it came out from the Apple online store, contract-free. I was having issues with it so I brought it into an Apple store. They for some reason ended up allegedly taking the screen off, and claimed they found a dried liquid spot on a metal battery plate. None of the other triggers were set off. They informed there was nothing they could do since they took the phone apart and found that. It was a blatant lie. There's absolutely no way there was liquid damage to my phone. I even called customer service and complained and they said since a tech said there was liquid damage there was nothing they could do.
I took the phone to a different Apple store with the same issue, no questoins asked and they gave me a replacement phone on the spot.
Makes me wonder how many people have been screwed by Apple?
Barley enough to pay for the postage stamp. While the attorneys reap all the benefits.
Apple will be required to post a petition somewhere on the web for claimants to register. Some kind of proof by these claimants will be required I suspect. (Serial number of phone, repair receipt, etc.) It will most likely take up to a year for you to get any money though.
That's how it worked when AT&T was faced with a class action suit regarding misleading bandwidth guaranties for their DSL service a few years ago. The court ordered AT&T to reimburse customers during the periods they weren't getting what they paid for. I stumbled across the petition one day and filled it out. Forgot about it then a year later a check from AT&T arrived for $400. This sounded high to me but I figured the lump sum was distributed to only those that applied for the settlement. Which makes sense as most people are unaware of these things or don't bother signing up.
I JUST SOLD MY WATER DAMAGED IPOD TOUCH 2ND GEN NO!!!!!!!!
This was for erroneous water damage claims, champ.
Bravo good sir!
Those moisture indicators should only be used as clues in the warranty process. You should then need to see if the hardware has damage that can be attributed to water getting into the device. Guess it takes a judge to remind Apple of this.