Apple Offers Extended Return Period Due to Store Closures, Will Accept Returns Two Weeks After Stores Reopen

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Original poster
Apr 12, 2001
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Apple on Friday shut down all of its retail stores outside of greater China for a two week period in an effort to cut down on the spread of the COVID-19 coronavirus in the United States and other countries.


Following the store closures, Apple has published an FAQ that answers key questions customers might have about repairs and returns.

When it comes to returns, Apple says that it will accept returns for up to 14 days after its stores reopen, giving customers who need to return a product or an accessory a grace period while the stores are shut down.
Q: I want to return a product I recently purchased but the 14-day return period will end before March 28--what should I do?

A: Don't worry. We'll accept your return up to 14 days after we reopen.
The return policy excludes contracted iPhones in the United States, Canada, Japan, and Australia and carrier-financed devices in the United States.

As for repairs, Apple says that it is working to complete all repairs and that if a device is awaiting parts or is ready for pickup, an Apple employee will be in touch. Apple Stores have kept some staff available for customers to pick up devices on March 15 or 16 between 12:00 p.m. and 5:00 p.m.

Devices ordered for in-store pickup prior to when stores closed can also be picked up between March 15 and 16.

For repairs that are not already in progress, Apple directs customers to its online support staff who will be able to assist customers with mail-in repairs while Apple retail stores are closed.

Apple says that Genius Bar appointments will not be accepted until Apple Stores are reopened on March 28, which is when Apple plans to open stores once again. At this time, it is not clear if that date will be pushed back.

More info can be found in the full FAQ on Apple's website.

Article Link: Apple Offers Extended Return Period Due to Store Closures, Will Accept Returns Two Weeks After Stores Reopen
 

nutmac

macrumors 601
Mar 30, 2004
4,565
2,766
Maybe Apple should do the same with warranty? I realize one can always use traditional mail-in warranty service, but Apple Genius is far more convenient for those living near Apple Store.
 

titans1127

macrumors 6502a
Mar 10, 2009
952
137
Very smart idea that I'm sure we all expected. Thankfully I was able to return a sealed refurb MBP that I was having issues getting a return label to my local store with zero issues. I was in and out in 5 minutes.
 

RalfTheDog

macrumors 65816
Feb 23, 2010
1,479
176
Lagrange Point
Will the retail locations open up again? They are mostly located in malls. Most malls were in financial trouble before the virus. If the malls go four months without traffic, I doubt they will be around.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,240
34,247
Will the retail locations open up again? They are mostly located in malls. Most malls were in financial trouble before the virus. If the malls go four months without traffic, I doubt they will be around.
The difference being, malls are open, Apple stores are temporary closed. I have three Apple stores in my region, but the mall associated with one of the Apple stores is open to the general public for any other shopping needs.

There’s quite a few Apple stores that are not associated with malls either. It really depends on where you live and how large demographic your city has.
 

niji

Contributor
Feb 9, 2003
1,821
1,696
tokyo
if the product was purchased through apple's web store, does this new policy allow a return to be made two weeks after apple's physical stores open?
or, did the product need to have been originally purchased at a physical store to use this new policy?
 

TiggrToo

macrumors 68020
Aug 24, 2017
2,064
4,610
Out there...way out there
I am tired of this corona virus hysteria. Almost all the articles here is virus this and virus that. I'll stop checking MacRumors website for a few months until things go back to normal!
Good grief - MR can't even post a positive message without upsetting some folk...
- - Post merged: - -

if the product was purchased through apple's web store, does this new policy allow a return to be made two weeks after apple's physical stores open?
or, did the product need to have been originally purchased at a physical store to use this new policy?
My guess is yes based upon the FAQ
 

RalfTheDog

macrumors 65816
Feb 23, 2010
1,479
176
Lagrange Point
The difference being, malls are open, Apple stores are temporary closed. I have three Apple stores in my region, but the mall associated with one of the Apple stores is open to the general public for any other shopping needs.

There’s quite a few Apple stores that are not associated with malls either. It really depends on where you live and how large demographic your city has.
The malls are open today. How about five days from now? How about five months?
 

Tech198

macrumors G5
Mar 21, 2011
14,848
1,902
Australia, Perth
The FAQ is good.

The problem everyone falls into is, we all stage this on a 2 week basis.. How do we even now people will not just reinfected from an "unknown" person when they get back to work ? There probably would be more cases of "unknown" people out there than actually "known" cases right?
 

MaskedCarrot

macrumors 6502
Mar 25, 2009
281
82
Northern VA
I ordered a Mac Mini on Apple's webpage on 4/9, and it got delivered on 4/15. I am out of my 14 day return window, but I am thinking I might want to have the i7 version instead of the i5 version.

But before I go ahead and order an i7 version, I wanted to make sure I could still return my i5 version to the store when they open even though I am past my original 14 day window with Apple's extended return window.

I did an online chat with Apple, and he did say it would apply to me, but then he adds in the "Better to wait until you return it before you order a new one just in case". So he said I can return it, then backtracks. hehe. Sounds like he wasn't too sure of himself.

So does it sound like I'd be fine to return my i5 whenever the stores end up opening? I don't want to be stuck with an extra MAC I don't need. :)
 
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