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Ahhhh....they didn't tell me that when I asked about their improved reception.

When I was working at the Apple Store right after the first iphone was release and people were complaining about signal and AT&T, AT&T came in to the store and did something (microcell who knows) that boosted our signals.


Honestly, all this though seems like hot air.
 
So explain the big drop in call quality and data speed when holding via the death grip? If it was only bar indicators, it shouldn't matter.

Give me 30days to return? I would but like many people here, I bought apps. Like a $50 tom-tom I needed on my trip. Which lost gps a few times when holding the phone wrong! I won't get credit for those apps..

Actually, you can ask for a refund on iTunes apps, there is a procedure for it and a 90 days period. You shouldn't abuse the system, but I'd recommend doing the full refund route on the phone and on the most expensive app(s).
 
Hmmmm.

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Yeah, this problem is definitely all about how many bars are showing, not the actual performance...
 
So explain the big drop in call quality and data speed when holding via the death grip? If it was only bar indicators, it shouldn't matter.

Give me 30days to return? I would but like many people here, I bought apps. Like a $50 tom-tom I needed on my trip. Which lost gps a few times when holding the phone wrong! I won't get credit for those apps..

they will refund your money, just email them.
 
If they were on Verizon...

If the iPhone were on the Verizon network, There wouldn't be an issue. I have had full bars with verizon everywhere I have been, and let me tell ya, they wernt all in cities. At&T's little "more bars in more places" advertising is what you call "********" Anyone ever read the fine print on some of their commercials? No? Thats because its too small to read even if you have a dvr to stop playback. Their little claims are based on cell tests right below their own towers.
 
Yes, that's how it works. The stores don't use those microcells, though. They use real cells.

Oops should have said Mini cell towers, but same idea.

Yeah, they don't use the consumer microcell, which comes much later than the store version.
 
The only data are the Macrumors poll which showed roughly 50% of iPhone users were experiencing the problem irrespective of geographic region. With 1.7 MM phones sold, that would equate to 850k phones with problems.

Some criticized the poll by speculating that non-owners may have responded negatively. Others speculated that non-owning Apple fanboys may have voted favorably to keep the percentage that low. Whatever your stance, these are the only numbers available, and they support the existence of 850k people with an iPhone 4 problem.

As for everyone in a poster's circle of friends having no issues, the flaw does not drop calls in very strong signal areas. So if you are in a strong signal area, then you and all your friends in the area would all experience few dropped calls. The flaw would still exist.

Nope! Many posters here do not own an iPhone. We simply own other products and are MacRumors: Forums participants.
 
This actually makes sense, NOT what is actually going on but WHAT they are going to do about it.

They are TELLING us essentially that the BARS are being "over reported" as in HIGHER than they actually are. this is in the press release.

What that MEANS is, is that AFTER the fix we are going to SEE fewer bars. What that MEANS is, is that they are going to DISCONNECT the external antenna via software - nulling any impact that touching it could cause and only rely on the INTERNAL antenna which is going to make the reception SUCK and show less bars.

since they cannot fix the physical hardware problem remotely or without a recall of the defective devices, they are going to remote KILL the hardware and the signal will just get worse.

But, at least touching it won't have any effect on performance anymore.

They said no such thing. Where did you come up with all that?


People are not complaining because they're seeing bars drop only. They're complaining because they're seeing calls and data DROP COMPLETELY. How is changing a status indicator going to fix that? I think they do think we're kind of stupid.

It is not going to fix that. They didn't say it would fix that. Where did you see them say that they were going to fix that, or that it even existed as a special problem?

Then why did I drop three out of four calls before I got a case and haven't dropped any since? That seems to me to be more than a "miscalculation"!

Because the case is reducing the impact your body has on the phone, which lessens the signal. Again, Apple did not say anything about this future update impacting quality of calls or signal. They simply said they are going to more accurately depict the signal.

Putting a bumper/case on the phone reduces the amount of interference your hand/body cases. That is not going to change with the bar update.

This is BS and I call it here:

http://allthingstarun.wordpress.com/2010/07/02/holding-is-irrelevant/

Basically, why would holding it trigger anything then? It seems to me that bar display shouldn't depend on human interaction.

I am not going to go read your blog, but clearly you don't know what you are talking about. All cell phone reception is impacted by how people hold them and where they hold them etc etc.

I'm sure this will finally make all the Apple apologists feel embarrassed. (ya right, like anything would).

Apple says they will not do a fix for the reception problem.

They will change the pretty picture of the number of bars shown by LOWERING the number of bars shown.

If you don't like it, Apple advises you to return the phone. They don't need your business. There are plenty of fools who will buy the phone based on Apples PAST reputation for having the BEST products and great CUSTOMER SERVICE.

I'm am shocked w Apple. This is an awful day for everyone who truly loves Apple products.

As I've said and Anandtech said, this is a basic hardware design problem. I thought Apple would try to compensate their customers for their brain dead design, but instead they flip them the finger and tell them we don't need your business, more fools behind you willing to pay us money money money.

Sad

Anandtech does not support you on this, so why you throwing them in with you?

Anadtech actually says overall the iPhone 4 antenna provides a better experience in a lot of situations.

I upgraded from an iPhone 2g and I have MUCH better service with the iPhone 4 then I ever got with the 2g. I can use the iPhone 4 in my house and that was never possible before. I have had one dropped call since getting the 4 and it was because of a problem with the other end of the line.

I can make about 2 bars go down using the "death grip" but even then I have much better reception than I ever got with the iPhone 2g.

Very glad I upgraded. This phone leaves the 2g in the dust.

People with 3G and 3GS have also said the same thing. There have been many reports of people experiencing improvements with the iPhone 4. However since they don't rant and rave and start 10 different threads about it, it gets overwhelmed.



If they fix the problem, why would people still be unsatisfied? unless this fix is purely to cover up the problem rather than fix it.

1) There is not a problem to fix so 2) This "fix" will not solve the problem. Please go read Apple's letter again. They did not identify any problem in terms of the iPhone 4 and how it works, nor did they promise to fix any problem with the iPhone 4 except to more accurately represent the cell reception bars.

http://news.bbc.co.uk/1/hi/technology/10490572.stm

Regardless of the actual issue, this sort of coverage doesn't look good for Apple's PR... note the picture caption of Jobs "holding the iPhone the wrong way"

I dont want to return it, I want apple to get their head out of their ass and fix it so I can have a nice , WORKING iPhone 4. thanks.

So Steve Jobs doesn't have any problems and can use the phone when held like that. Lots of iPhone 4 owners can also use the phone held like that without any issue.

If you are in a place where you have very poor cell reception, though, holding the phone like that could cause problems. So this doesn't really support anything.
 
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Yeah, this problem is definitely all about how many bars are showing, not the actual performance...


Well, in the letter it seems they're saying the issue is twofold. Firstly, with this new antenna design, you will want to avoid touching certain areas *if* you experience issues. Secondly, bars aren't displayed correctly.

Other phones also have this issue and come with inserts in the packaging telling you not to touch certain areas of the phone. I've not looked myself, but in another thread someone mentioned that this info is in Apple's iPhone packaging. It states that you may want to avoid touching the bottom left corner.

This is Apple's stance.


Also, this problem with the formula is something they were aware of back when Walt Mossberg reviewed the i4 (pre death grip mania) prior to the release.


From the review :

"Yet, in some places where the signal was relatively weak, the iPhone 4 showed no bars, or fewer bars than its predecessor. Apple says that this is a bug it plans to fix, and that it has to do with the way the bars are presented, not the actual ability to make a call. And, in fact, in nearly all of these cases, the iPhone 4 was able to place calls despite the lack of bars.

However, on at least six occasions during my tests, the new iPhone was either reporting “no service” or searching for a network while the old one, held in my other hand, was showing at least a couple of bars. Neither Apple nor AT&T could explain this. The iPhone 4 quickly recovered in these situations, showing service after a few seconds, but it was still troubling."
 
If the iPhone were on the Verizon network, There wouldn't be an issue. I have had full bars with verizon everywhere I have been, and let me tell ya, they wernt all in cities. At&T's little "more bars in more places" advertising is what you call "********" Anyone ever read the fine print on some of their commercials? No? Thats because its too small to read even if you have a dvr to stop playback. Their little claims are based on cell tests right below their own towers.

That wouldn't help you. All 3 major networks here in the UK have the same issue. Unless you're in a mega strong signal area, you cannot use your phone in left hand. Simple as.

Apple are to blame, no one else.
 
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Yeah, this problem is definitely all about how many bars are showing, not the actual performance...

It's about how the system compensates for your hand positioning. Apple is admitting that the display algorithm is wrong and is now implementing the AT&T algorithm.

If that were all they were testing, they would have released an update.

Stay tuned is a clue they are working on compensating for the actual signal degradation occurring and will deal with this most likely with not just an OS update, but firmware updates as well.

No doubt they will be testing the ability to sense the signal drop and how to output more power to the antennas to compensate for this issue.

If they already know the coating will eliminate this need for future manufacturing runs, they will all have that coating. Yet they still will want to make sure the system can compensate better for such variables which will benefit all sold systems.

If they can't manage to improve this to satisfactory levels they most likely will give away a bumper or offer a replacement and refurb the old phones to be resold.
 
Totally agree. Surely it doesn't take "weeks" to fix what they claim to be the problem with the signal bars.

Since it is simply a feedback change, there is no need to rush it. It is not going to physically impact anyone's signal quality or anything else.


so my iPhone 4 displayed 1 bar the first week
then 2-3 bars since yesterday

So Apple is telling me that its wrong and that it might be only 1 bar

When my iPhone 3GS always had 3-4 bars in my room

Well a iPhone 4 and iPhone 3GS are not the same. They are different. In some places you might find the iPhone 4 to be more capable of making calls or holding a higher signal than the 3GS. People have reported exactly this.

The problem is for some reason people think all cellphones/iphones are the same, yet they are all actually significantly different. So it is very likely and possible to get different experiences in the same area.

I wish I could stop reading this thread but i'm fascinated..

When you buy something you are dissatisfied with, you return it - you don't bitch about it all day on the internet til it's too late to return it, then complain about the fact that you can't return it...

I wish I could too... I am less than half way too it and reading through all of it. I feel insane. I am sure I have many slurs cast towards me that I have yet to even get to...

I will say again though.. Anyone who thinks this change by Apple will make their dropped calls or download problems go away, it will do neither of those things, so seriously, if you have that kind of problem either take your phone back for an exchange or return it for a full refund to Apple.
 
What really frustrates me is how so many of you make fun of Apple marketing slogans, yet stand in line for hours to get their products. Yes iPhone changed the world as we know it. Now bunch of junk-heads created Droid family. Those phones change nothing, they are just an alternative to iPhone. Instead of whining for 51 pages, just return your iPhone and see what Droid does...

On the software update - you guys have no idea, what apple is going to fix inside that update. They say simply the bars - bars are not a pure animation. I think Apple going to adjust the frequencies of antenna as well. In my own experience, I found that the signal does go down quick when it is already bad, but does not drop when the signal is strong, no matter the grip. I just do not get it: yes there is part of the phone that you should not squeeze - so what is the big deal? I am coming to forums to find out more exciting stuff I can do with my iPhone 4. Instead I keep seeing disgruntled mockery.

Hmmm..you quoted me when you posted this, but I don't see how it relates to anything I said at all...was there actually a connection?
 
Anandtech does not support you on this, so why you throwing them in with you?

Anadtech actually says overall the iPhone 4 antenna provides a better experience in a lot of situations.

.

Anadtech numbers say:
Holding iphone4: signal degrades to 1/128
Holding iphone3gs: signal degrades to 1/2
Holding nexus one: signal degrades to 1/8 - 1/16

see any problem here?
 
Holy hell. I'm relatively new around here, so this is about the longest thread I've ever seen here. Is there a magic number that autolocks a thread?
 
Now watch the iPhone 4 get flawless reception with a Canadian carrier.

Holy hell. I'm relatively new around here, so this is about the longest thread I've ever seen here. Is there a magic number that autolocks a thread?

Unnecessarily long thread.

Remove the troll-posts and you'll get about 100 replies.

Trolls and obvious astroturfers need to be banned instantly and for good. There are far too many around here.
 
so if I read that right...we actually have less bars than is shown..and after the fix were gonna have even less.......ok :confused:
 
Anyone who believes this is a fix for the issues at hand (literally) really are Apple apologists. This is by no means a fix for the "problem" of data speed integrity, service availability, or dropped calls.

If anything this just shows how Apple has been fooling it's fans for years making everyone think their signal was better then it really was. ATT's whole campaign is about it having "more bars." It just seems obvious that Apple will go along and bias the iphones to appear as having 4-5 bars unless the service drops exponentially lower in which case you get a 3,2, or 1. At this point a 2 or 1 you were pretty much sign sealed and delivered for a dropped call. Now that it's fixed iphone users are going to see their ATT coverage is less then they originally thought.

They are so obviously spinning this through the washing machine it's sad.
 
"Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong."

I love how Apple thinks its customers are idiots. So we are to believe that Apple has not figured this out after 4 years of making a handset?


"Pay no attention to that man behind the curtain!" - the Mighty Wizard OZ!
 
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