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Resolved Apple Online Chat Response - LOL

Drew888

Drew888

macrumors 6502a
Original poster
Apr 14, 2013
910
34
Los Angeles, CA
I bought a gift card for the entire purchase amount of my watch since it was said online only. Now after Maxfield, which is not far from me, gets stock almost daily I decided to ask Apple Customer Service.

They said, "At this time we do not know of any other locations that are selling our Apple Watches aside from Apple.com"

I was literally laughing out loud, and even provided the agent with the link on Apple's website saying they will sell them at those few boutique stores.

I said take a look at Apple's own website, paragraph five :)

http://www.apple.com/pr/library/201...re-Preview-Online-Pre-Order-Begin-Friday.html
 
Last edited:
The madness continues. You were literally laughing out loud? Why would you expect the Apple online store be able to answer questions about Maxfield?
 
JayLenochiniMac said:
So why are you wasting your time with Apple reps? Get your watch at Maxfield and cancel your order while it's still in processing.
Click to expand...

As I stated above, I paid using a gift card. (That I bought so I don't run into credit card fraud hold problems.)

On the phone with Apple now, looks like they are willing to refund the gift card purchase. Awesome, most retailers will not make any refunds on gift cards.

Now I am happy :) even though I don't have my Watch :)
 
ninjadex said:
The madness continues. You were literally laughing out loud? Why would you expect the Apple online store be able to answer questions about Maxfield?
Click to expand...

Because my complaint/rationale for asking for a refund on my gift card was because this was originally announced as online only. Since I have my $700~ tied up in a Gift Card, I was stuck to buying from Apple.

And yes, they should have information about where they are selling it. It is stated on their website they are selling there... (granted not detailed information, but they should at least know those small handful of stores selling their product....)

Anyway, they were nice and refunded me, now I have the option to get in person at Maxfield.

----------
JayLenochiniMac said:
Credit card fraud? Don't you know you're not liable for any fraudulent charges?
Click to expand...

No, a fraud hold... Seems whenever I make a legit purchase online, my bank flags it and blocks it.... Didn't want that to happen, hence securing a gift card in advance.
 
Drew888 said:
Because my complaint/rationale for asking for a refund on my gift card was because this was originally announced as online only. Since I have my $700~ tied up in a Gift Card, I was stuck to buying from Apple.

And yes, they should have information about where they are selling it. It is stated on their website they are selling there... (granted not detailed information, but they should at least know those small handful of stores selling their product....)

Anyway, they were nice and refunded me, now I have the option to get in person at Maxfield.
Click to expand...


That's good that it all worked out. I hope you are successful.

But I don't agree that the Apple online store should have detailed information about Maxfield. What if they gave you the hope that Maxfield has the product, then it turns out you cancel your Apple order, only to find out that Maxfield is now sold out? Hopefully that doesn't happen.
 
Drew888 said:
I bought a gift card for the entire purchase amount of my watch since it was said online only. Now after Maxfield, which is not far from me, gets stock almost daily I decided to ask Apple Customer Service.

They said, "At this time we do not know of any other locations that are selling our Apple Watches aside from Apple.com"

I was literally laughing out loud, and even provided the agent with the link on Apple's website saying they will sell them at those few boutique stores.

I said take a look at Apple's own website, paragraph five :)

http://www.apple.com/pr/library/201...re-Preview-Online-Pre-Order-Begin-Friday.html
Click to expand...

thats cool they decided to give back your refund on a gift card now you can buy some bands with it or just keep it for the next iPhone in the next 4 months.
 
ninjadex said:
That's good that it all worked out. I hope you are successful.

But I don't agree that the Apple online store should have detailed information about Maxfield. What if they gave you the hope that Maxfield has the product, then it turns out you cancel your Apple order, only to find out that Maxfield is now sold out? Hopefully that doesn't happen.
Click to expand...

Not expecting them to have detailed information. But there's what, only 4 or 5 stores in the world where you can buy in their store... One would think they knew this... To be told only sold at apple.com for now, when the info is on their own site is just funny.

And, despite popular opinion, I'm not dumb. I'm not canceling my watch order with Apple. When they finally process it, the gift card fund will be gone since refunded and I will need to update the payment info... Since most likely Maxfields isn't going to get the one I want sooner... Just want my options open, and feel,better now that I'm not bound now to spend that $700 at Apple
 
I'm still a bit confused on why an Apple gift card purchase had to be involved here, but whatever. That's actually pretty crazy, if I'm understanding the story correctly, that they did in the end refund your gift card purchase. I think I understand how you rationalized it, but don't know exactly why it made sense to the Apple rep too.

I guess it still comes down to the idea of the gift card haha. Pretty sweet it worked out for you tho!
 
I'm not really sure why you'd expect a representative of a store to know that a product they sell is also available at some small store in particular.
 
Drew888 said:
No, a fraud hold... Seems whenever I make a legit purchase online, my bank flags it and blocks it.... Didn't want that to happen, hence securing a gift card in advance.
Click to expand...

I've heard of those horror stories. You should find a better CC issuer so you don't have to deal with the hassle of fraud holds and resort to using gift cards for major purchases.
 
Drew888 said:
You need to read what was posted, never said anything about a store representative knowing anything...
Click to expand...

I did read what you posted. You chatted with Apple, which means you either chatted with store support or technical support. If you were chatting with technical support than I'm not sure why you'd expect them to know anything about how the watch is sold. I gave you the benefit of the doubt and assumed you were referring to the online store support rather than technical support.
 
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