Apple Online Live Chat - how to access?

[AppleMacFinder]

Apple Online Live Chat - how to access?

I went through the whole support.apple.com website, and still
have not found out how to go to Live Chat with Apple Employee.

 

[ergdegdeg]

There's a link at the top left of store.apple.com that says Live Chat. I don't think they do tech support through chat, though.

 

[AppleMacFinder]

I don't see this button:

 

[rdowns]

Select a product. The live chat link is in the upper right. It's for sales support, not technical.

 

[jonbravo77]

Click on the help button in the right corner, the Chat tab is on the right top next to the phone number...

 

[AppleMacFinder]

Sorry, but I still can't find it. Could you provide a screenshot?

 

[ergdegdeg]

What the? I'm on the same page I was at just a minute ago (http://store.apple.com/us/browse/home/shop_mac). Before, there was a Live Chat link, now there isn't anymore. Can anybody confim this?

 

[GGJstudios]

http://store.apple.com/us/browse/home/shop_mac

​

 

[AppleMacFinder]

I don't see this link near telephone number.
I have even tried to go to this page via USA proxy - still nothing.

Could you copy the link (point on it => right click) and paste here?

 

[GGJstudios]

I don't see this link near telephone number.
I have even tried to go to this page via USA proxy - still nothing.

Could you copy the link (point on it => right click) and paste here?

https://storechat.apple.com/hc/6964...7570901494572110-1324531375897293847K21352392

 

[AppleMacFinder]

It is really weird: in Safari, link is not working (I get a blank screen) ; in Google Chrome, I went to the chat frame and Elisabeth said me "Good morning" but I could not send any message - no "Send" button and Enter key is not working

Update: now I tried to go to chat using Google Chrome again - and get blank screen too!

 

[GGJstudios]

It is really weird: in Safari, link is not working (I get a blank screen) ; in Google Chrome, I went to the chat frame and Elisabeth said me "Good morning" but I could not send any message - no "Send" button and Enter key is not working

Are you running any ad-blockers that may be interfering?

 

[AppleMacFinder]

I don't run any blockers - moreover, recently I chatted with DealExtreme support
which uses pop-up chat window too, and everything was OK.

 

[GGJstudios]

I don't run any blockers - moreover, recently I chatted with DealExtreme support
which uses pop-up chat window too, and everything was OK.

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Maybe the chat support link could be used only one time. Please, could you refresh the page and copy link without clicking it, and provide it to me?

Try clearing your cache and cookies, then try this link again:
http://store.apple.com/us/browse/home/shop_mac

 

[AppleMacFinder]

Its all right after I have shortened your link: https://storechat.apple.com/hc/6964...-button-room=chat-us-consumer-sales-english-1

They said that Apple doesn't have online tech support - but earlier they had!
It's sad for me to see that, while Apple grows, their customer support is getting worse!
What's a pity they don't support Macs anymore...

 

[GGJstudios]

They said that Apple doesn't have online tech support - but earlier they had!
It's sad for me to see that, while Apple grows, their customer support is getting worse!
What's a pity they don't support Macs anymore...

I've never known Apple to have online tech support.... only sales support. Here are your tech support options:
http://www.apple.com/support/

 

[AppleMacFinder]

I remember myself receiving support via Apple Online Chat regarding Airport Extreme Base Station.