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AppleMacFinder

macrumors 6502a
Original poster
Dec 7, 2009
796
152
Apple Online Live Chat - how to access?

I went through the whole support.apple.com website, and still
have not found out how to go to Live Chat with Apple Employee.
 
There's a link at the top left of store.apple.com that says Live Chat. I don't think they do tech support through chat, though.
 
I don't see this button:
60b8ec23c76f827da22756ab3867c8daa3016bcc42be83b0d077de3b34b7af9c6g.jpg
 
Last edited by a moderator:
Select a product. The live chat link is in the upper right. It's for sales support, not technical.
 
I don't see this link near telephone number.
I have even tried to go to this page via USA proxy - still nothing.

Could you copy the link (point on it => right click) and paste here?
 
It is really weird: in Safari, link is not working (I get a blank screen) ; in Google Chrome, I went to the chat frame and Elisabeth said me "Good morning" but I could not send any message - no "Send" button and Enter key is not working

Update: now I tried to go to chat using Google Chrome again - and get blank screen too!
 
It is really weird: in Safari, link is not working (I get a blank screen) ; in Google Chrome, I went to the chat frame and Elisabeth said me "Good morning" but I could not send any message - no "Send" button and Enter key is not working
Are you running any ad-blockers that may be interfering?
 
I don't run any blockers - moreover, recently I chatted with DealExtreme support
which uses pop-up chat window too, and everything was OK.
 
Last edited:
I don't run any blockers - moreover, recently I chatted with DealExtreme support
which uses pop-up chat window too, and everything was OK.

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Maybe the chat support link could be used only one time. Please, could you refresh the page and copy link without clicking it, and provide it to me?

Try clearing your cache and cookies, then try this link again:
http://store.apple.com/us/browse/home/shop_mac
 
I remember myself receiving support via Apple Online Chat regarding Airport Extreme Base Station. :confused:
 
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