Apple Online Live Chat - how to access?

Discussion in 'Mac Basics and Help' started by AppleMacFinder, Oct 21, 2011.

  1. AppleMacFinder macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #1
    Apple Online Live Chat - how to access?

    I went through the whole support.apple.com website, and still
    have not found out how to go to Live Chat with Apple Employee.
     
  2. ergdegdeg Moderator emeritus

    ergdegdeg

    Joined:
    Oct 13, 2007
    #2
    There's a link at the top left of store.apple.com that says Live Chat. I don't think they do tech support through chat, though.
     
  3. AppleMacFinder, Oct 21, 2011
    Last edited by a moderator: Oct 21, 2011

    AppleMacFinder thread starter macrumors 6502a

    AppleMacFinder

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    Dec 7, 2009
  4. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #4
    Select a product. The live chat link is in the upper right. It's for sales support, not technical.
     
  5. jonbravo77 macrumors 6502a

    jonbravo77

    Joined:
    Feb 20, 2008
    Location:
    Phoenix, AZ
    #5
    Click on the help button in the right corner, the Chat tab is on the right top next to the phone number...
     
  6. AppleMacFinder thread starter macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #6
    Sorry, but I still can't find it. Could you provide a screenshot?
     
  7. ergdegdeg Moderator emeritus

    ergdegdeg

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    Oct 13, 2007
    #7
  8. AppleMacFinder thread starter macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #9
    I don't see this link near telephone number.
    I have even tried to go to this page via USA proxy - still nothing.

    Could you copy the link (point on it => right click) and paste here?
     
  9. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #10
  10. AppleMacFinder thread starter macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #11
    It is really weird: in Safari, link is not working (I get a blank screen) ; in Google Chrome, I went to the chat frame and Elisabeth said me "Good morning" but I could not send any message - no "Send" button and Enter key is not working

    Update: now I tried to go to chat using Google Chrome again - and get blank screen too!
     
  11. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #12
    Are you running any ad-blockers that may be interfering?
     
  12. AppleMacFinder, Oct 21, 2011
    Last edited: Oct 21, 2011

    AppleMacFinder thread starter macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #13
    I don't run any blockers - moreover, recently I chatted with DealExtreme support
    which uses pop-up chat window too, and everything was OK.
     
  13. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #14
    Try clearing your cache and cookies, then try this link again:
    http://store.apple.com/us/browse/home/shop_mac
     
  14. AppleMacFinder thread starter macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #15
  15. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #16
    I've never known Apple to have online tech support.... only sales support. Here are your tech support options:
    http://www.apple.com/support/
     
  16. AppleMacFinder thread starter macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #17
    I remember myself receiving support via Apple Online Chat regarding Airport Extreme Base Station. :confused:
     

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