Apple Online Store charged me twice! Help!

Discussion in 'Mac Basics and Help' started by emir, Sep 4, 2011.

  1. emir macrumors 6502a

    emir

    Joined:
    Apr 5, 2008
    Location:
    Istanbul
    #1
    I bought a Macbook air on 30th of August with master card from Apple Online Store. I've read that Apple first reserves the money in the bank and approves the credit card. Then once its approved, they draw the money from the bank and ship the product. It went on like that in my situation too, however it seems, the money that was reserved was driven two times, in 30th of august and 1st of september. The shipment is going on smoothly, and they've only shipped one macbook air, not two. What should i do, anyone have an idea?
     
  2. chrfr macrumors 603

    Joined:
    Jul 11, 2009
    #2
    Call Apple.
     
  3. Mr. McMac Suspended

    Mr. McMac

    Joined:
    Dec 21, 2009
    Location:
    Far away from liberals
    #3
    Call Master Card right away and explain what happened. They will take care of it..
     
  4. joepunk macrumors 68030

    joepunk

    Joined:
    Aug 5, 2004
    Location:
    a profane existence
    #4
    As already stated, contact Apple and your credit card company/bank and tell them that you have a sales receipt (either email or whatever) that specifically states you ordered 1 computer at such and such price.
     
  5. emir thread starter macrumors 6502a

    emir

    Joined:
    Apr 5, 2008
    Location:
    Istanbul
    #5
    i just got off the phone with Apple, their system is getting updated and he can't reach our information. Will call back tomorrow. Hope it all resolves to be good.
     
  6. Daffodil macrumors 6502

    Daffodil

    Joined:
    Jun 7, 2011
    Location:
    In a sunny state of mind
    #6
    Well, that sucks. Any update on your situation? They should be able to take care of it right away...
     
  7. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #7
    Definitely try Apple again; when something similar happened to me I got a $100 gift voucher out of it so it's worth chasing them up :)
     
  8. emir thread starter macrumors 6502a

    emir

    Joined:
    Apr 5, 2008
    Location:
    Istanbul
    #8
    thanks for your concern. I talked with my bank and they've said it probably is their fault and they say it looks like we've withdraw the computer's fee and reserved another computer's fee of money from the balance. I've made a request and hopefully they'll un-reserve it. Give it back i mean.
     

Share This Page