Apple Online Store

[hkriffraff]

I am in Asia and placed my first-ever order for the 20GB iPod through
the online store. When I made the order, it gave an estimated build time
of "1-2" days and an estimated shipping date of 7/22.

The information on Apple's site says that they will make every effort
to meet the estimated shipping date and that I will be contacted if the
lead time changes. Well it's now 7/27, my order status is still "Open",
the estimated shipping date is still given as 7/22 and I've never been
contacted.

I emailed the store enquiry address (after searching the entire site
to find a page that had it) on 7/23 but so far no one has replied.

Finally, I called the sales hotline and was told they have no stock.
I don't get it - I placed my order at 8am on 7/20, which was the
earliest possible time that someone here could have ordered the new iPods
so how can there be no stock for my order?

It's infuriating!

 

[JzzTrump22]

They might not be shipping to Asia yet. But i don't think thats true. If your supposed to get it call up and bitch to them, they will definatly make sure you get it. You have to be persistant and if they keep trying to avoid you, try and contact sonmeone higher on the chain. That will guarantee you get your iPod shortly.

 

[atszyman]

I placed my order at 8am on 7/20, which was the
earliest possible time that someone here could have ordered the new iPods
so how can there be no stock for my order?

It's infuriating!

FYI, the 20th is not the earliest that you could have placed your order. I placed my order on the 9th of July (mind you it included a PB and I told them not to ship it until everything was ready). My ship date was originally on or before 7/21, one day after the release of the 4G iPods. I am becoming more and more certain that they ran out of stock on 3G iPods and the 4G iPods were used to fill prior orders first. I also ordered a 40 GB version which there may not be as high of a demand for.