apple order, no css, att still shows contract end 7/10

I am trying to figure this out for my friend... He isn't the MOST tech advanced but his ends 7/1 and says he is not eligible until then... He said he must have spent 30 minutes on the phone and even got a "manager". He said they said something about his apple care and I was like dude, we got that on our iMacs, there is no Apple care for iPhone... he said he argued with these people for ever and even told them about Steve's "anybody in 2010" ordeal and they still said for whatever reason he is not eligible until 7/1. He purchased the 3G at launch... I'm going to call them tomorrow pretending to be him... what on earth could be the freaking problem here.

 

Is there a way to check for a new CSS on att's website that I'm missing? I never got an email but when I log in to my att wireless account and look at my current css was made on 6/18/2010. Does that mean I'm all set? Is there anything I need to explicitly sign or agree to before they will consider it "active?