So lets get this out of the way first off: I'm an idiot. I finally decided on a refurbished MBP that I ordered online. The problem was that I could SWEAR it said "hi-res glossy". When you order a refurbished mac, the checkout doesn't give you any details about it. Anyway, after I hit submit I went back to the refurbished store and noticed that I had accidentally ordered "hi-res anti glare". So I called Apple within 5 minutes of ordering. I was on the phone with someone less than 10 minutes after I hit submit. The guy was very helpful and nice. He told me that they had no refurbished i7s with hi-res glossy, so I decided to have him just get me a new one. He said "no problem! I'll get that taken care of right away". He put me on hold for about 5 minutes and came back and I immediately knew something was wrong. He sounded very distraught and said "I'm so sorry to have to tell you this, but your laptop has already gone out to ship. There is nothing I can do about it." I said, "What?? Its Sunday! I ordered it less than 15 minutes ago! Nothing ships on Sundays." He said, "Well once its prepped there is nothing we can do about it. We just have to let it ship" He told me that I'll have to wait for Fed Ex to come. Tell Fed Ex that I am refusing shipment. Wait for it to get back to Apple and they will refund my money in full and then I can order what I want. I couldn't believe that was the truth, so I just tried calling back again and got someone else (not nearly as friendly I might add) and I explained my situation and asked if there were any way he could call down to the warehouse and just tell them not to ship it, or to cancel the order with Fed Ex. He said, "Nothing anybody can do now about it. Sorry." So frustrating since I needed this laptop for a project I'm starting on the 1st of November. I don't want to be stuck with the display I don't want though. Am I stuck here? Does anyone have experience with sending things back to Apple? I had to return a router to Qwest once and they wound up charging me twice instead of refunding, claiming they never got the package back, etc.. I'm not looking forward to a million phone calls to Apple trying to recover my $2200.