iPad mini Apple Out of Warranty Replacement

Discussion in 'iPad' started by Fuzzy14, Aug 18, 2014.

  1. Fuzzy14 macrumors 65816

    Fuzzy14

    Joined:
    Nov 19, 2006
    Location:
    Renfrew, Scotland
    #1
    My sons iPad mini is broken, dropped and smashed after 1.5 years loyal service. Booked into Genius Bar tomorrow I suspect they'll offer me nothing or an out of warranty replacement.

    If I take the out of warranty replacement will they insist on keeping the original? It's engraved and has sentimental value attached to it. I don't mind if they disable the iPad in some way.

    Thanks in advance.
     
  2. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #2
    Apple will keep the damaged one, to be used for parts/refurbished. That's why an out-of-warranty replacement is cheaper than buying a new one (or a refurb from the Apple Online Store).

    Since you're beyond warranty anyway, I suggest you find a reputable independent repair shop that will replace the display, rather than the entire iPad.
     
  3. thetechfixer macrumors 6502

    thetechfixer

    Joined:
    Apr 21, 2010
    Location:
    Canada
    #3
    They give you a refurbished one and take your old one away. I would go to an independent shop and just get the display replaced, It will be cheaper and you can keep the sentimental value as well.
     
  4. iliapiano macrumors newbie

    Joined:
    Aug 18, 2014
    #4
    I am not sure, but I believe they actually give you a new one if you do the exchange, not a refurbished one. I was actually curious about that part too, so if somebody could confirm that would be great.
     
  5. dwfaust macrumors 68040

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #5
    Not sure how they handle that. Most issues of this type are swapped out and repaired off-site from the Apple store.

    https://www.apple.com/support/ipad/repair/other/

    Out-of-warranty* cost:
    iPad mini: $219
    iPad mini with Retina display: $249
    iPad, iPad 2: $249
    iPad 3rd generation, iPad 4th generation, iPad Air: $299
    Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.
    *Accidental damage isn’t covered under the Apple One Year Limited Warrant
     
  6. Aspasia macrumors 65816

    Joined:
    Jun 9, 2011
    Location:
    Halfway between the Equator and North Pole
    #6
    Had the same circumstances with my daughter's engraved mini. Took it to a local repair shop and they did a beautiful job replacing the screen and removing a small dent. Cost me $150. And another $50 for an Otterbox Defender case - which has saved that same mini twice now.
     
  7. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #7
    Usually, they give you a refurbished model. I've had my iPod touch exchanged before, and it was definitely refurbished. Occasionally, if a refurbished model isn't on hand, they can give you a new model.
     
  8. iliapiano macrumors newbie

    Joined:
    Aug 18, 2014
  9. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #9
    The Apple store will offer you an out of warranty swap but you will lose your engraving.

    Applecare over the phone will offer you the same, and you should be able to keep your engraving (at least they used to offer this service).
     
  10. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #10
    Why would it be different?

    Anyway, as far as the OP, new or refurbished, a replacement will mean that they will lose the engraving on their iPad.
     
  11. juanrp macrumors 6502a

    juanrp

    Joined:
    Jun 14, 2014
    Location:
    Florida
    #11
    Get an out of warranty screen replacement.

    Or a screen replacement from a third party place, it's not like you have a warranty to void.

    Don't part with the engraved ipad. ;)
     
  12. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #12
    Refurbished or not, I just call it "Replacement unit" but even if you ask the Genius "Oh is the replacement unit new or refurb?" They will likely answer that it's New.

    Also there is nothing different about it when it comes to replacement ipod touch, iphone, ipad, ipod nano. It's all the same.
     
  13. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #13
    Be careful doing that. If that shop screws up something internally in the process and Apple catches that its a third party screen they will refuse even paid service.

    so weigh that risk and be careful of shops that seem too good to be true.

    ----------

    service parts are a mix of factory new and factory assembled from working parts taken out of other repaired units . there's no way of knowing really. All you can know 100% is that it doesn't come with the same warranty as a retail purchase. so in that sense it is not 'new'
     
  14. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #14
    It comes with the same warranty as the unit it replaces, or three months from the date of replacement, whichever is longer.
     
  15. cjmillsnun macrumors 68020

    Joined:
    Aug 28, 2009
    #15
    It's not.

    It will look new, but will be a white box refurb.
     
  16. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #16
    Actually bar swaps are rarely 'white box refurbs'. Those are treated as a retail purchase. Same one year warranty, same ability to get apple care. Neither applies with a 'service swap'.
     
  17. Shadowbech, Aug 21, 2014
    Last edited: Aug 21, 2014

    Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #17
    ...Mods, if possible fee free to delete my post here.
     
  18. Fuzzy14 thread starter macrumors 65816

    Fuzzy14

    Joined:
    Nov 19, 2006
    Location:
    Renfrew, Scotland
    #18
    Thanks for all the replies, we took it to a local repair shop but it was beyond repair, not sure if they made it worse or not as the LCD refused to work and neither did a replacement so something screwed.

    Anyway rather than him lose his previous 1st iPad we've just bought him a new one, took the opportunity to upgrade to retina too.

    Thanks again.
     

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