Apple Pay – Incorrect Card Designs

[ecschwarz]

Only one of my cards matches the actual card (Amex). Citi seems to prefer their generic image more often than not, especially if it's a card that you're grandfathered in. As for the two debit cards I have (but never use), the issuing banks have redesigned them and my physical cards are just old - I suspect when it's replacement time, they'll match my phone.

Either way, they work, I can tell them apart, so I don't worry about it.

 

[TheMountainLife]

I've seen some bad cases of OCD but this is close to the top.

 

[Phone Junky]

I guess I look at this from a different perspective. I wouldn't have believed you, if you would have told me when I was younger, that I would have a device in my pocket that could:
1. Make phone calls
2. Make calls with video
3. Send messages instantly
4. Surf internet(what's that?)
5. Email(what's that?)
6. Play movies and tv shows
7. Show where I am on a map and give directions to where I want to go.
8. Store and play thousands of my favorite songs.
9. Give me the weather forecast and weather radar images
10. Pay for goods and services by just holding the device.
And I could go on and on.

So when somebody complains about such trivial bs, in light of what these remarkable devices can do, I wonder about what kind of privileged, coddled life they must live if this "issue" bothers them enough to complain. Seems pretty silly to me.

 

[Newtons Apple]

Wells Fargo does offer you to upload a picture to place on their physical cards. And when you do the new cards have chip and PIN too.

Not what they told me, but does not matter. No so worried about a picture on my cards.

 

[RadioGaGa1984]

I've seen some bad cases of OCD but this is close to the top.

This has absolutely nothing to do with being OC.

 

[nouveau-apple]

It's a legit concern. And had already been documented before. Only thing is, we don't know what's causing the issue.

 

[Phone Junky]

It's a legit concern.

For YOU.

 

[nouveau-apple]

For YOU.

A fix for a bug in Apple Pay that causes credit cards from Chase and others to not display the correct physical card design is being worked on, according to sources close to the situation.



There have been a few hiccups for the launch of Apple Pay this week as the company works to quickly roll out support for additional banks and card types. In addition to some glitches causing users to be overcharged and many unsupported card types, a number of users have noticed that the physical card designs for some cards aren’t displayed correctly in the Passbook app when added to Apple Pay. Instead users are presented with a generic card design and the

issuing bank’s company logo, which can be confusing for users with multiple cards from the same bank (pictured above).

Readers have reported the issue with cards not displaying correctly for Visa cards through both Chase and Citi as well as co-branded cards through several other banks. In some cases the cards don’t even have a description of the card type and only the card number to distinguish between cards from the same bank."

http://9to5mac.com/2014/10/22/apple-pay-card-display-bug/

 

[Phone Junky]

A fix for a bug in Apple Pay that causes credit cards from Chase and others to not display the correct physical card design is being worked on, according to sources close to the situation.



There have been a few hiccups for the launch of Apple Pay this week as the company works to quickly roll out support for additional banks and card types. In addition to some glitches causing users to be overcharged and many unsupported card types, a number of users have noticed that the physical card designs for some cards aren’t displayed correctly in the Passbook app when added to Apple Pay. Instead users are presented with a generic card design and the

issuing bank’s company logo, which can be confusing for users with multiple cards from the same bank (pictured above).

Readers have reported the issue with cards not displaying correctly for Visa cards through both Chase and Citi as well as co-branded cards through several other banks. In some cases the cards don’t even have a description of the card type and only the card number to distinguish between cards from the same bank."

http://9to5mac.com/2014/10/22/apple-pay-card-display-bug/

I guess since its too confusing for you, since you have a wallet full of Chase cards, you'll have to pay the old fashioned way and pull out the card you want to use. First world problems.

 

[nouveau-apple]

I guess since its too confusing for you, since you have a wallet full of Chase cards, you'll have to pay the old fashioned way and pull out the card you want to use. First world problems.

I don't even carry my wallet to the store like I used to. It's secure.

 

[ecschwarz]

Looking at that, it looks like your physical cards are the old Chase designs and the ones on your phone are the new designs, too. I've since closed my account at Chase, but I had a debit card that looked like your physical one and it was replaced with one that looked like the frontmost card on your phone.

 

[nouveau-apple]

Well none of these are my cards.

 

[ecschwarz]

Well none of these are my cards.

Ah, I see that it went with the 9to5Mac article...Still, in the case of the Chase cards, I suspect that's what most of the issues are (newer card designs and the physical ones are older and will likely be phased in when the old ones expire). Citi is the one that uses a completely generic card design more often than not...still thanks for sharing the article!

 

[nouveau-apple]

My Citi card matches. It's the Capital One cards that don't match.

 

[JSB1540]

My Citi card matches. It's the Capital One cards that don't match.

Cap One is the only that shows a generic for a platinum for me. The Venture is correct. Chase Sapphire, Citi Diamond, AMEX Delta, AMEX Platinum all exact copies.

 

[nouveau-apple]

So there's been an update. And the update is that the apple pay design did not change, but the render inside the capital one app DID.

 

[Azzin]

Have we really reached a point where people are that entitled, that they won't use Apple Pay, because the card that's displayed on the phone doesn't 100% mirror their actual card??

I fear for our children, I really do...

I really can't facepalm this self absorbed, foot stomping society that has emerged.

 

[lakaiordie]

wow. this is beyond retarded

 

[nouveau-apple]

You have no idea what card is which because these cards are not accurate in Apple Pay.

Adults should be taking responsibility for their own money.

You'll be worried too if you used Apple Pay and the wrong card kept coming up.

Capital One and Apple still didn't fix it after they said they would and they expect people to use Apple Pay.

Now it makes sense why CVS, Walmart and Rite-Aid will not accept Apple Pay.

Watch your money!

Not using this sloppy excuse for a payment system.

 

[lakaiordie]

it shows you the last digits of the card. if you are a responsible adult and have at least decent memory, you'd know from the numbers which card is which. if you're relying on pictures, thats pretty childish.

 

[adamhenry]

Even if there wasn't a picture of the card, I could still read the name of the institution providing the card. No big deal!

 

[nouveau-apple]

Seems like my card designs change everyday. If I go online my card is represented as a dark blue card with a security chip inside, I don't have a chip card, who's card is that? It's not mine. the app shows a generic blue, different from the white card that's in my pocket. That's 3 different variations for a card that I'm supposed to have.

We are not getting what was advertised.

This happens all the time with apple and I'm not about to use Apple pay because of it. It's not worth it.

 

[lakaiordie]

Seems like my card designs change everyday. If I go online my card is represented as a dark blue card with a security chip inside, I don't have a chip card, who's card is that? It's not mine. the app shows a generic blue, different from the white card that's in my pocket. That's 3 different variations for a card that I'm supposed to have.

We are not getting what was advertised.

when was it advertised that the card you have in your wallet would exactly match the picture on your phone? all apple pay promised was a way you could pay with your phone without taking a physical card out. you have the name of the card and the last couple digits on your phone. thats all you need. apple never promised anything else. if anything its not apple and its the credit card company that is providing the images. all you need is a logo and the last numbers of your card. you should know from that which card you're using.

or would you like me to explain in pictures? lmao

 

[lakaiordie]

Seems like my card designs change everyday. If I go online my card is represented as a dark blue card with a security chip inside, I don't have a chip card, who's card is that? It's not mine. the app shows a generic blue, different from the white card that's in my pocket. That's 3 different variations for a card that I'm supposed to have.

We are not getting what was advertised.

This happens all the time with apple and I'm not about to use Apple pay because of it. It's not worth it.

awesome, don't use it. no one here cares.

 

[nouveau-apple]

This is what it shows on Cap One website.

And what it shows on Apple.com. And we're not supposed to get this?

Even in commercials.

What a lie.

Last month it was reported that almost no one is using Apple Pay. This is why.