Apple Pay...only option to verify card is to call the bank?

[Cogsworth]

In the past, whenever I got a new phone or needed to do a reset I was able to verify my Chase debit card with a code via text or email for Apple Pay. But starting a couple months ago, the only option is to "Call Chase". This is always a huge pain in the ass because even the reps never seem to know what I'm trying to do, or how to activate the card, then they have to transfer me to someone else who can actually do it.

Fortunately I don't have to verify the card very often, but it's still annoying. Is anyone else having this problem with Chase? Any ideas who to talk to to get it fixed?

 

[Rigby]

Does Chase have the phone number of the iPhone (on which you're trying to activate the card) on file? Do you activate while at your billing address? The Apple Pay activation process can take the device's location and phone number into account for verification. I recently activated a Chase card and it went right through without any additional steps.

 

[Jjayf]

In the past, whenever I got a new phone or needed to do a reset I was able to verify my Chase debit card with a code via text or email for Apple Pay. But starting a couple months ago, the only option is to "Call Chase". This is always a huge pain in the ass because even the reps never seem to know what I'm trying to do, or how to activate the card, then they have to transfer me to someone else who can actually do it.

Fortunately I don't have to verify the card very often, but it's still annoying. Is anyone else having this problem with Chase? Any ideas who to talk to to get it fixed?

Yes. I spent an entire afternoon on the phone when switching to the X. It turns out that your bank should have Apple Pay tech support. Ask for them.
I gave up after an entire afternoon being transferred between Apple and my bank. Finally I got someone smarter at Apple who explained that you now have to phone in and authorize a card. Went at it again the next morning and had it working in minutes. A real PITA.

 

[ecschwarz]

There's certain aspects that might be flagged for concern and then it kicks to making you call in. My Amex can be added and deleted from about as many devices as I want and it doesn't seem to be an issue. Discover, on the other hand, must have had something tripped when I was adding to my iPhone, iPad, and Watch, because the iPad was the last and required me to call in. I asked the rep and they said that there's usually something automated with their system that will trigger that for some cases, but couldn't say the specifics definitely.

About a week later, I wiped said iPad and exchanged it, set up the card on the new one and didn't have to call. It could be something weird like that for your Chase experience?