Apple pay problem

Discussion in 'iPhone' started by nhamp07, Nov 1, 2014.

  1. nhamp07 macrumors regular

    Joined:
    Oct 6, 2011
    #1
    Anyone have issues with their phone saying hold phone closer to terminal. This has happened the past few times.
     
  2. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #2
    If it happens consistently, it's most likely a hardware problem and you'll need to swap it out under warranty. See http://forums.macrumors.com/showthread.php?t=1812628

    Keep it mind though it'll need to get relatively close to the terminal in order for NFC to work normally.
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    Most of the times I let it touch or rest on the nfc plate.
    If you pull it further back it might not work.
     
  4. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #4
    Pure curiosity on my part...
    Folks using Apple Pay that are seeing this issue... do you have a case? If so, what kind?
     
  5. nhamp07 thread starter macrumors regular

    Joined:
    Oct 6, 2011
    #5
    I have the apple leather case.

    It worked for the first few times.
     
  6. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #6
    If it worked the first few times, then stopped working entirely, that's strongly indicative of a hardware malfunction. Get it swapped out.
     
  7. nhamp07 thread starter macrumors regular

    Joined:
    Oct 6, 2011
    #7
    It sees the terminal and passbook opens, it just can't finish the transaction. It happened at a grocery store and then taco cabana tonight.

    The lights were green. Ill try it one more time at a mcdonalds or something before making the 30 minute trip to apple.
     
  8. nhamp07 thread starter macrumors regular

    Joined:
    Oct 6, 2011
  9. Steve686 macrumors 68030

    Steve686

    Joined:
    Nov 13, 2007
    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #9
    Out of approximately 20 transactions at an NFC terminal, zero problems.

    Are you having the problem with one terminal in particular, one company in particular, or what?

    It could be a problem with the store's hardware and not your phone.

    A little better understanding of where the problem is may help you get an answer.
     

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