Apple pay problem

[nhamp07]

Anyone have issues with their phone saying hold phone closer to terminal. This has happened the past few times.

 

[JayLenochiniMac]

If it happens consistently, it's most likely a hardware problem and you'll need to swap it out under warranty. See https://forums.macrumors.com/threads/1812628/

Keep it mind though it'll need to get relatively close to the terminal in order for NFC to work normally.

 

[Applejuiced]

Most of the times I let it touch or rest on the nfc plate.
If you pull it further back it might not work.

 

[lordofthereef]

Pure curiosity on my part...
Folks using Apple Pay that are seeing this issue... do you have a case? If so, what kind?

 

[nhamp07]

I have the apple leather case.

It worked for the first few times.

 

[JayLenochiniMac]

I have the apple leather case.

It worked for the first few times.

If it worked the first few times, then stopped working entirely, that's strongly indicative of a hardware malfunction. Get it swapped out.

 

[nhamp07]

If it worked the first few times, then stopped working entirely, that's strongly indicative of a hardware malfunction. Get it swapped out.

It sees the terminal and passbook opens, it just can't finish the transaction. It happened at a grocery store and then taco cabana tonight.

The lights were green. Ill try it one more time at a mcdonalds or something before making the 30 minute trip to apple.

 

[nhamp07]

It just worked at McDonald's. So who knows.

 

[Steve686]

Out of approximately 20 transactions at an NFC terminal, zero problems.

Are you having the problem with one terminal in particular, one company in particular, or what?

It could be a problem with the store's hardware and not your phone.

A little better understanding of where the problem is may help you get an answer.