Apple Pay's Merchant Problem

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Rogifan, Jan 15, 2016.

  1. Rogifan macrumors Core


    Nov 14, 2011

    This is pretty embarrassing. Same with the WSJ story that Apple doesn't know how many people are using the News app and was giving bad info to publishers. Is there one thing Eddy Cue is responsible for that doesn't have issues or is best in class? I can't think of anything. At what point is Tim Cook going to realize Cue isn't up to the task and bring someone in that can do the job?
  2. BrianBaughn macrumors 603


    Feb 13, 2011
    Baltimore, Maryland
    Can't argue with that, really.

    Could some merchants be waiting to adopt since they have to retool for the chip cards anyway?
  3. Rigby macrumors 601

    Aug 5, 2008
    San Jose, CA
    From my (user) perspective, there are two things wrong with it: (1) Too few merchants, and (2) lack of employee training at merchants that do support it. Often the cashiers push the wrong button on their system and it doesn't work. I have stopped using it even in some stores that officially support it, like Subway and Staples. It's easier to just swipe a card.

    I use it mostly for in-app payments now. Rapid take-out orders at Panera Bread, card reloads at Starbucks, recently I even ordered a laptop from B&H using Apple Pay. This works really well and hassle-free.
  4. tmiw macrumors 68000

    Jun 26, 2007
    San Diego, CA
    I think a lot of Apple Pay's supporters blindly supported it because Apple came up with it, not realizing the implications (mainly no more non-consensual data collection). If they had to make that decision again some would likely not support it at all; despite what we'd like to think, loyalty cards are not a great option from their perspective because most people won't opt-in for those or will give incorrect info.

    As a result I'm totally expecting most major retailers to not support it even after turning on chip, but perhaps I'm being pessimistic on that.
  5. BSben macrumors 65816

    May 16, 2012
    Apple pay is really a great thing, but the way Apple handled it is extremely poor. In the US you have the lack of interest from merchants, here in the UK we have a right mess. Every merchant accepting contactless payments accepts Apple Pay, but the VAST majority only up to 30GBP, if Apple want to do this properly they should have a dedicated website telling their customer where there is no limit to avoid awkward situations at the checkout. It also is rolling out at sluggish speed. Germany is a massive market, but no Apple Pay.
  6. neil_cm17 macrumors member

    Oct 26, 2015
    United Kingdom
    In my experience in Germany credit / debit card usage is low. Most transactions in stores are still done using cash and apple's market share is lower in Germany.

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