It seems to me that Apple, the most valuable company on Earth, could use a little positive PR. Their image has been a bit battered lately. They aren't the scrappy underdog anymore with the sterling reputation and, as much as I love their products, they come across a little bit money-grubbing. If the only reason for changing the dock connector of the iphone was really to make it smaller, why not at least make it a faster connection? And why not include one free adapter in the packaging as a sign of goodwill to their long time customers who have invested a fortune over the years in the 30-pin interface? And why charge $29 for a piece of plastic and metal that could be sold for about $2.90, as I am sure Monoprice will do before too long? As to the Apple maps fiasco, it is of little consolation to iOS 6 users that the maps app will be better in a year or two. It is almost imperceptibly helpful to create a special section of the app store to list alternative map apps. If they were really sorry for the inconvenience, I think they should have come out and said: "We are genuinely sorry for inconveniencing our customers and disappointed in ourselves for releasing a product that is not ready for prime time. We are working tirelessly night and day to come up with a product worthy of the Apple name and will get there as soon as humanly possible. When Apple Maps is fixed, we are confident everyone that is using another mapping app will be blown away by what we offer and make it their number one GPS choice, but in the meantime as a gesture of goodwill, we are offering a one-time $20 app store credit toward the purchase of a mapping app of your choice for users of iOS 6 to help them find a workable solution until the problem is solved." They sure got the cash to honor that offer and would have saved a huge publicity black eye for the company. In the history of the world, no company has stayed on top forever. The mighty have always fallen from their perch eventually. The only thing constant is change. You can't take for granted that your customers' patience is eternal. They ought to be seen as the nice guy as often as possible.