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Apr 12, 2001
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In an effort to encourage social distancing, Apple has indicated that it will provide subsidies to Apple Authorized Service Providers that offer product repairs on a pickup and drop-off basis in the United States and Canada.

apple-repair.jpg

In an internal memo shared with Apple Authorized Service Providers, obtained by MacRumors, Apple said it will provide $20 for each iPhone, iPad, Apple Watch, or Beats repair and $25 for each Mac repair that is completed on a pickup and drop-off basis. Apple stressed that it "encourages such arrangements when possible."

Apple has provided technicians with further instructions on how to qualify for the subsidies, which begin today and will be offered indefinitely.

With all Apple Stores outside of China remaining closed, many customers have turned to local Apple Authorized Service Providers for service and support, at least in communities where electronics repair shops are permitted to stay open. Apple's subsidies will hopefully lead to customers and technicians feeling safer during these difficult times.

Go to Apple's website to initiate a repair and find an Apple Authorized Service Provider near you.

Article Link: Apple Providing Subsidies to Authorized Service Providers That Offer Repairs on Pickup and Drop-Off Basis
 

tongxinshe

macrumors 65816
Feb 24, 2008
1,064
651
Why can't Apple do the same things themselves at their stores? Seems to me Apple is paying other people $20-$25 to take on a risk they find unacceptable.

Apple never had this mechanism, it is encouraging their service providers that have already had these mechanisms to prefer their existing setup of this kind to the unsafe face-to-face interaction. Apple is not encouraging the service providers to re-open their stores if they are not already.
 
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konqerror

macrumors 68020
Dec 31, 2013
2,298
3,701
Apple never had this mechanism, it is encouraging their service providers that have already had these mechanisms to prefer their existing setup of this kind to the unsafe face-to-face interaction.

While they didn't have pickup, they certainly had drop-off service. Remember, they shut down pickups, holding a bunch of people's devices hostage.
 

DEMinSoCAL

macrumors 601
Sep 27, 2005
4,900
6,961
What is a "pickup and drop-off basis"? Is it where the repair center goes to the customer to pickup the device, repairs it, then takes it back to drop-off? Or, do they mean "drop-off and pickup basis" where the customer drops it off at the repair center then comes back to pickup their repaired device?
 

Tech198

Cancelled
Mar 21, 2011
15,915
2,151
Who said 3rd-party repairs were bad... takes a major outbreak,and distancing to tell THEM that.
 
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