Apple QC issue?

Discussion in 'MacBook Pro' started by exogeneity, Mar 19, 2018.

  1. exogeneity macrumors member

    Joined:
    Mar 3, 2018
    #1
    I got back my rMBP-TB2016 after a keyboard failure - broke keycaps and spacebar when the Genius used compressed air on my keyboard.

    The repair took 11 days because of my custom keyboard (US) as i’m currently in the UK.

    So very excited to see that the keyboard has been replaced to the 2017 version BUT sadly and unfortunately, one of the speakers is not working. :(

    So i contacted Apple Support and they told me the next appointment at Apple Store is next week, and they directed me to an AASP instead. What’s going on with Apple these days?

    Gonna try to go back to the Store and speak to someone senior. It is u acceptable if they took in for 11 days and it will be annoying if they have to take in for another 11 days to get the speakers replaced.
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Rather odd that a speaker isn't working afterward. I wonder if the tech accidentally nudged something loose during the repair.
     
  3. thatshellacool macrumors newbie

    Joined:
    Nov 15, 2009
    Location:
    State College, PA
    #3
    I had to send my 2017 13" MBP in to replace the logic board; it unexpectedly failed around 30 days after purchase. It came back with a trackpad that would only work 70% of the time. Sent it back and when I got it back all was good until I noticed the backlight on my keyboard wasn't working. Drove to an Apple Store hoping they could fix in store and they had to ship it back. Got it back for the third time and I swear the speakers sound way worse than they ever did before the previous repairs. I'm seriously considering selling this on eBay and going back to an older model MBP or a ThinkPad.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    You should contact Apple and let them know what has transpired. You shouldn't settle for these kinds of things.
     
  5. hallux macrumors 68030

    hallux

    Joined:
    Apr 25, 2012
    #5
    The speakers plug in independently of each other, it's possible one of the connections was missed (there are A LOT in these things). If the store is set up to service that model locally it should be a quick service if this is the case.
     
  6. exogeneity thread starter macrumors member

    Joined:
    Mar 3, 2018
    #6
    Thanks! I’ll get it checked. It does have sound but sounded like something got stucked and the sound is fuzzy and soft if i change the balance to the left! :/
     
  7. exogeneity thread starter macrumors member

    Joined:
    Mar 3, 2018
    #7
    Update: Dropped by an Apple Store for priority appointment.

    Seems like they have to replace the topcase again, and because it’s a US keyboard, i again have to wait for a few more days.
     
  8. SRLMJ23, Mar 20, 2018
    Last edited: Mar 20, 2018

    SRLMJ23 macrumors 68000

    SRLMJ23

    Joined:
    Jul 11, 2008
    Location:
    New York
    #8
    If you take it back to the Apple Store, I believe the policy is after you bring it back three times they will give you a brand new machine. That is how the policy used to work, but knowing Apple as of late they probably changed it.

    The only reason I know this is because I had to bring an iPhone 6 in twice for something and they fixed it right in the store, when I got home after the second repair, I noticed that the speaker where you ear goes was only working about half of the time. So I went back and the manager came out and talked to me and said since I had brought this same iPhone back three times that the policy was to give me a brand new one, and not a refurb either. It was a brand new sealed iPhone 6.

    I do not think that policy applies to just iPhones, but I would give them a call first and speak with the manager of the store you go to and see what they can do, or call Apple and ask to speak to an Apple Specialist and once you get them on the line, tell whoever it is you would like to speak to their manager because of all the issues you have had with your MBP. The Apple Specialist Manager can make the call if you can get a new one, and they will even call the store and let your local Apple Store manager know that you will be coming in to get a NEW MBP. I really hope that the policy is the same for your sake. Good luck!

    EDIT: I know you are up to four times now, so I think you have a real good chance to get a brand new MBP. Personally, I would call Apple first and do what I mentioned above. Those Apple Specialist Managers seem to have quite a bit of power. If they say no, you can always call the manager at your local store, like I mentioned above and see what he or she says. You really have to b*tch about it, which in your case should not be hard because of everything you have gone through with this MBP. That is truly ridiculous! Just tell them you have work that needs to be done on your MBP and you just cannot send it out again. I hope this may help you! I have the 2015 MBP, and I am sticking with it as long as I can, because of all the issues I have heard about with the new MBP's, plus this has all the ports I need and NO DONGLE(S) required!!! I highly recommend the 2015 MBP.
    :apple:
     

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