I got back my rMBP-TB2016 after a keyboard failure - broke keycaps and spacebar when the Genius used compressed air on my keyboard. The repair took 11 days because of my custom keyboard (US) as i’m currently in the UK. So very excited to see that the keyboard has been replaced to the 2017 version BUT sadly and unfortunately, one of the speakers is not working. So i contacted Apple Support and they told me the next appointment at Apple Store is next week, and they directed me to an AASP instead. What’s going on with Apple these days? Gonna try to go back to the Store and speak to someone senior. It is u acceptable if they took in for 11 days and it will be annoying if they have to take in for another 11 days to get the speakers replaced.