Sorry for the rant, just needed to vent... Had a very "interesting" week dealing with botched up exchange attempt, an accidentally closed IUP loan!
Looks like my quick rant was explained thoroughly enough.
I called Apple to reschedule my pickup\checkin time, and had to go through more hoops (a total of 45 mins... too close to an hour!) just to get a new time. You would think you could just request a new time online, or through customer care, and they would tell you what's the next available time slot .. easy peesy right??? Guess that was the straw!! Love the products, so I guess I expect the retail experience to be just a seamless.