Apple Recalling Verizon iPad 2 Orders in Transit? [Updated]

Discussion in ' News Discussion' started by MacRumors, Jun 10, 2011.

  1. MacRumors macrumors bot


    Apr 12, 2001


    Yesterday, we began to hear word that Apple had intercepted certain iPad 2 orders while in transit, with FedEx tracking having shown the orders nearly reaching their destination before being updated with a "package returned to shipper notice". 9 to 5 Mac received similar information and discovered that the issue is affecting quite a few orders, although seemingly limited to Verizon models.

    According to one Apple retail store employee, the company's stores have also been provided with a list of serial numbers of Verizon iPads that are to be pulled from inventory and returned to Apple, suggesting that the issue is not in fact limited to engraved units.
    Based on updated information, it appears that the issue may be a malfunction causing Verizon iPad 2s that have had cellular service activated to be unable to bring up account information for viewing and editing.

    Customers calling FedEx and Apple to inquire about their order statuses are apparently being given conflicting information, although the overall picture does seem to be that Apple has pulled the order mid-shipment and is sending out replacements. The reason for the withdrawal of Verizon iPad 2 units is unknown at this time, although it seems reasonable to speculate that Apple has identified a bad batch of units containing some sort of defect.

    Some affected customers have reported requesting and receiving credits or free accessories from Apple as compensation for the delays in receiving orders due to the issue, although it is unclear whether this is a specific company policy in place regarding the issue or simply customer service representatives acting at their own discretion within general policy guidelines.

    Update: An Apple Store employee has informed us that the issue stems from Verizon having accidentally duplicated Mobile Equipment Identifiers (MEIDs), issuing on the bad batch MEIDs that had been previously used on other Verizon iPads. When users with iPads carrying duplicate MEIDs attempt to set up cellular data accounts, the system sees their devices as having already been set up.

    Article Link: Apple Recalling Verizon iPad 2 Orders in Transit? [Updated]
  2. Themaeds macrumors regular

    Feb 4, 2011
    Did they ride along the delivery trucks on horses with masks on? Wild west style?
  3. Small White Car macrumors G4

    Small White Car

    Aug 29, 2006
    Washington DC
    Here's a deal for you: Wait for a new one or we can give you the broken one today.

    Go ahead, it's your choice!
  4. toddybody Guest


    May 13, 2010
    On Mars, thinking about my father...
    Have you Verizon iPad 2 owners had any specific troubles? Ive not heard of anything that would warrent a recall. That said, Im glad Apple is being proactive in this regard...if the rumors are true.
  5. chinesechikn macrumors newbie

    Jun 5, 2007
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    Well, recalls certainly are a rareity with apple products considering how many innovative products they develop, so not a big deal
  6. michaelsviews macrumors 65816

    Sep 25, 2007
    Upstate NY
    There are more VZW ipads sitting in the local stores around me that a recall would not effect them.

    In the local Target's and Walmarts, there clogging the shelves cause no one wants them . Everyone's waiting for LTE from Verizon in this area.

    AT&T dominates
  7. Dizzler macrumors regular

    Apr 28, 2009
    What about those purchased at Verizon stores?

    Yesterday I ordered an iPad2 at a Verizon store. Are Verizon stores going to be scanning their serial numbers for the recall or is it only Apple Stores?
  8. toddybody Guest


    May 13, 2010
    On Mars, thinking about my father...
    Where I live, everyone wants a Verizon iAnything. Ive been an AT&Teaser for a while, so I cant attest to one's superiority over the other.
  9. La Porta macrumors regular

    La Porta

    Dec 15, 2006
    Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    got a white verizon model on inaugural day. no issues thus far.
  10. Chupa Chupa macrumors G5

    Chupa Chupa

    Jul 16, 2002
    It doesn't seem to me that the VZW version is undesirable b/c of lack of LTE as the ATT is 3G too. However, what was a turn off for me with the VZW version is that the 3G service is limited to the the U.S. where as I can take my ATT version almost anywhere in the world, buy a relatively inexpensive prepaid SIM card on arrival and have data at my beck and call.
  11. MacVault macrumors 65816

    Jun 10, 2002
    Planet Earth
    I saw this headline and hoped it was evidence of iminent release of iPad 3 :D

    But I think the real story is these recalled iPads are contaminated from Fukishima. :eek:
  12. jonnysods macrumors 601


    Sep 20, 2006
    There & Back Again
    Verizon can't buy a bucket right now with iOS devices!
  13. The DRis macrumors 6502

    Jun 19, 2010
    Oceanside, CA
    Just proof yet again that AT&T is still superior! ;)
  14. Bobtodd macrumors member

    Jun 10, 2011
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    The issue is that a few Verizon iPads have been given the same meim number, so as a preventive measure all iPads are being scanned. It's no big deal so stop stressing. The issue is that when trying to activate you cant because the number has already been used. And as there is no sim card to switch out only option is new unit. If your Verizon iPad works then it doesn't affect you.
  15. EGlasheen macrumors member

    Jun 10, 2011
    Just picked up my Verizon iPad 2 on Wednesday, my third exchange due to defective displays. So far no issues with logging on and viewing my Verizon account info.

    Waiting to see if my new, and "perfect" iPad is on the hit list.

    Do I go for exchange number 4 and chance getting a defective display or consider myself lucky that my third one is perfect?

    Apple really needs to ramp up their quality control, fire FoxxConn ( hmmm. having Con and Fox in your company name... Suspicious ).
  16. scorpio1973 macrumors 6502a

    Aug 5, 2009
    I've had my Verizon iPad 2 for a couple months and I have had no issues at all.
  17. simply stunning macrumors regular

    Oct 26, 2010
    I was on vacation last week, and I hadn't turned on my data till I was there even though I have had my Ipad for a while now.

    Anyhow, it wouldnt activate for anything, now that I'm back I need to take it in, but I havn't had a chance yet. But is this an Apple or Verizon problem?
  18. logandzwon macrumors 6502a

    Jan 9, 2007
    When AT&T blew out the refurbished 1st gens they set-up the data services as a post pay, which makes the same problem happen. For whatever reason, the only fix is to replace the sim card.
  19. NoExpectations macrumors 6502a

    Sep 23, 2008
    Verizon has done nothing but embarrass Apple. First, they crippled the iPhone (no data/voice multitasking) and now they cause a huge financial and customer satisfaction mess with this iPad screw-up.
  20. lilo777 macrumors 603

    Nov 25, 2009
    Nope. Just a proof that Apple has no experience in releasing more than one model of anything.

    Being ridiculous, aren't you? Apple knew all well that by design CDMA does not allow for concurrent voice/data transmission and yet they begged Verizon to accept iPhone (after Droids started killing it). I hope it was sarcasm.
  21. Rot'nApple macrumors 65816


    Dec 27, 2006
    I DID build that!
    First Verizon can't do math and now they can't keep track of MEID numbers that are in use and those numbers which can be deployed?!

    And I am to trust "The Network"? And their LTE? :rolleyes:

    No thanks! :mad:
  22. kiljoy616 macrumors 68000


    Apr 17, 2008
    Oh what a picture, now I pay to see that movie. :D Nerd on horses sweet.
  23. kiljoy616 macrumors 68000


    Apr 17, 2008
    Reminds me of something that happen in the 90's with a company and network cards. It was not a pretty ending. Just can't remember the companies name. Oh well glad to see Apple is on top of the issue. Would have been one big PR headache if people had gotten these ipads 2.
  24. nsayer macrumors 6502a


    Jan 23, 2003
    And, boys and girls, THIS is why SIM cards are a good idea.
  25. ericinboston macrumors 68000

    Jan 13, 2008
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

    These ipads are the ones that support Flash. :)

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