Apple recommended that I get my Imac repaired vs a new one

JimKirk

macrumors 6502
Original poster
Oct 6, 2009
442
0
Has anyone done this?

What was the result?

I ask this because of the conversation with Apple about the yellow tinge on my week 50 unit.

He said that more than likely replacement units have a greater chance of having the same problem because the parts for the new machine still come from batches that maybe months old. So even if the machine was manufactured this week, it may contain parts that have been on the shelves for months.

He also said that if it goes to repair for a certain issue, someone will inspect the repaired unit to make sure it was repaired correctly. He said it would not return with the same issue.

So what do you think, has anyone done this to get rid of the tinge?
 

JimKirk

macrumors 6502
Original poster
Oct 6, 2009
442
0
This is my replacement so I guess I have bad luck

It also has the yellow tinge so I am not confident a third would not have it.

Those are bad odds.
 

knewsom

macrumors 6502a
Jun 9, 2005
949
0
It also has the yellow tinge so I am not confident a third would not have it.

Those are bad odds.
I'd wait until after the holiday season and then get a repair done. I think they have a point about it being inspected.
 

AlaskaMoose

macrumors 68000
Apr 26, 2008
1,519
890
Alaska
I would not get the repair done if it's a new Mac. I would exchange it within 30 days, of course, and if the problem continues I would ask for canceling the purchase, and buying another Mac (maybe a desktop Pro). That's what I will be doing with my iMac.

If they don't cancel it, then I would keep exchanging iMacs until Apple gets tired of me. Yes, I have backed my iMac to an external hard drive since I don't want to install the same applications over and over. Paying over $1,500 for an iMac isn't just pocket change to me.
 

mtnDewFTW

macrumors 6502a
Oct 26, 2009
875
66
San Francisco, CA
Since it's just the yellow tint issue, a repair sounds pretty promising, since all they really have to do it change out the screen or whatever is causing.

And I think they're right. The chances of you getting that problem again with the new parts is slim.
 

MacHamster68

macrumors 68040
Sep 17, 2009
3,252
3
i think they try to convince you to repair, they simply cant produce enough new ones for people in shops who want to buy a new one , at the moment it seems their entire production goes to customers who return their faulty ones

the iMac g3 the mac that rescued apple
the iMac 27" the mac that ruined apple
 

toed

macrumors member
Feb 20, 2006
57
0
i think they try to convince you to repair, they simply cant produce enough new ones for people in shops who want to buy a new one , at the moment it seems their entire production goes to customers who return their faulty ones

the iMac g3 the mac that rescued apple
the iMac 27" the mac that ruined apple
That's pretty stupid... So you think every single imac that rolls off the line is going to "replace" defective ones? You do know that internet forums pretty much ONLY bring people that HAVE problems... which is probably like less than 5% of the total that have bought the new iMacs...

This doom and gloom attitude is just stupid.

It's obvious apple has issues with a few runs of the new iMacs, but there is no way every single late 2009 iMac has these issues...
 

Ecoh

macrumors 6502a
Oct 30, 2009
650
23
USA
Apple told me the same thing. When I first talked to them, the woman asked me what my problem was, then said I could ship it back for a new one. A slight pause, and then told me to hold while she checked something. She came back and said she recommended that I bring it in to Apple store in January for a repair, although I did have the option to send it back. Since I am very busy with work and need the iMac for my work ( I don't want to go back to using my old iMac), I will be bringing it in for repair in January . I think they will have the whole yellow tinge thing sorted out by then and my chances of getting a good screen will be better.
 

Btom

macrumors 6502a
Nov 19, 2009
571
0
......

He said that more than likely replacement units have a greater chance of having the same problem because the parts for the new machine still come from batches that maybe months old. So even if the machine was manufactured this week, it may contain parts that have been on the shelves for months.

......
This statement sounds weird. Did he actually suggest, that they (Apple) will try to sell faulty panels to people, who don't know the difference?
But he has a point with the repair fixing this issue for you, this is for sure.

TomB.
 

Kronie

macrumors 6502a
Dec 4, 2008
929
0
Yea but if there just going to change out the screen, your going to get the same screen that's being put in the new units. OR apple is still sending out units with bad screens and repairing them with updated ones to the people that notice or complain.

After a few replacements all with the same issues, I'm waiting. I'll take another look at the 27" a few months down the road and see where its at then.
 

JimKirk

macrumors 6502
Original poster
Oct 6, 2009
442
0
Apple is still investigating the issue

They said that when a fix is discovered, it takes a while to roll into production.

So if there were problems with the LCDs that apple ordered, it is going to take them a while to identify the faulty batches and order replacements.

So, yes I do believe that they are still sending out brand new machines that have the yellow tinge issue.

My machine is a week 50 and it has it. So the parts that they are using comes off the shelf in the warehouse.

A repair will use a newer part and will be inspected before getting returned to the customer to verify that it will not have the same issue.

I believe that this is the way to go. I have a genius appointment on Monday and will keep you guys updated. They recommended doing the repair before the holiday (My guess is that they expect a high return rate).

That is normal with most products after Christmas due to the sheer volume of shipments during christmas.

They said a 4-10 day window for the repair.
 

hakr

macrumors regular
They said that when a fix is discovered, it takes a while to roll into production.

So if there were problems with the LCDs that apple ordered, it is going to take them a while to identify the faulty batches and order replacements.

So, yes I do believe that they are still sending out brand new machines that have the yellow tinge issue.

My machine is a week 50 and it has it. So the parts that they are using comes off the shelf in the warehouse.

A repair will use a newer part and will be inspected before getting returned to the customer to verify that it will not have the same issue.

I believe that this is the way to go. I have a genius appointment on Monday and will keep you guys updated. They recommended doing the repair before the holiday (My guess is that they expect a high return rate).

That is normal with most products after Christmas due to the sheer volume of shipments during christmas.

They said a 4-10 day window for the repair.
Did anyone at apple state what the repair entailed? What parts were to be replaced? We'd sure like to know.
 

JimKirk

macrumors 6502
Original poster
Oct 6, 2009
442
0
It is the display that will get replaced.

They seem to think the display is the issue.
 

robotkiller

macrumors 6502
Oct 25, 2009
319
0
Has anyone done this?

What was the result?

I ask this because of the conversation with Apple about the yellow tinge on my week 50 unit.

He said that more than likely replacement units have a greater chance of having the same problem because the parts for the new machine still come from batches that maybe months old. So even if the machine was manufactured this week, it may contain parts that have been on the shelves for months.

He also said that if it goes to repair for a certain issue, someone will inspect the repaired unit to make sure it was repaired correctly. He said it would not return with the same issue.

So what do you think, has anyone done this to get rid of the tinge?
I have personally seen and tested 27 inch models without the tinge. So they do exist and getting a replacement is a reasonable option. I cannot live with a 2-3 week downtime - I have no other computer (other than a small Macbook). I have decided to advance receive a replacement and return my current model when that one arrives.

At least I'll be able to check out the new one before returning this one. If it's defective, then back it goes and Apple will simply have to send me another one. But sending this one back and living without a computer for over 2 weeks is simply not an option for me (or many others, I would imagine)
 

JimKirk

macrumors 6502
Original poster
Oct 6, 2009
442
0
I talked with them about the issue today.

The rep I dealt with escalated it to engineering and they definitely know about it.

As soon as I sent him a pic with that web site, they suddenly started treating me differently.

They say that website test bears no credibility with them because it was created by a user and is not Apple approved or whatever.

Now they want me to send photos of the Mac showing how I am affected by the yellow tinge. WTF?

I guess I will just open a MS word document with black text and show them how it is a different color?

Does anyone else know how to show this problem without using that web site?

He even said that they even had meetings where they told employees not to take that website as proof of the yellow tinge.

Also this guy recommended to get it swapped vs the repair.
 

s3e3

macrumors member
Oct 25, 2009
50
0
Open a finder window and expand it to full screen. You can't miss it.
EDIT: Use the Detail view with WHITE & BLUE separator bars.
 

robotkiller

macrumors 6502
Oct 25, 2009
319
0
The rep I dealt with escalated it to engineering and they definitely know about it.

As soon as I sent him a pic with that web site, they suddenly started treating me differently.

They say that website test bears no credibility with them because it was created by a user and is not Apple approved or whatever.

Now they want me to send photos of the Mac showing how I am affected by the yellow tinge. WTF?

I guess I will just open a MS word document with black text and show them how it is a different color?

Does anyone else know how to show this problem without using that web site?

He even said that they even had meetings where they told employees not to take that website as proof of the yellow tinge.

Also this guy recommended to get it swapped vs the repair.
They better not start pulling this BS on people. This will be my third iMac and I have been very patient because of the excellent CS (so far). If that were to change, I would not be so polite about these issues...
 

knewsom

macrumors 6502a
Jun 9, 2005
949
0
They better not start pulling this BS on people. This will be my third iMac and I have been very patient because of the excellent CS (so far). If that were to change, I would not be so polite about these issues...
Then count yourself among the lucky... I've had to spend hours on the phone, in the store, and essentially start yelling and screaming to get a modicum of service and not basically be accused of trying to rip them off.
 

archipellago

macrumors 65816
Aug 16, 2008
1,155
0
Then count yourself among the lucky... I've had to spend hours on the phone, in the store, and essentially start yelling and screaming to get a modicum of service and not basically be accused of trying to rip them off.
that sounds more like the Apple I know and...now avoid...;)
 

MacHamster68

macrumors 68040
Sep 17, 2009
3,252
3
That's pretty stupid... So you think every single imac that rolls off the line is going to "replace" defective ones? You do know that internet forums pretty much ONLY bring people that HAVE problems... which is probably like less than 5% of the total that have bought the new iMacs...

This doom and gloom attitude is just stupid.

It's obvious apple has issues with a few runs of the new iMacs, but there is no way every single late 2009 iMac has these issues...
i Know that this forum represents not all all buyers of new iMacs , but thats not the only forum i look at , i watch carefully some more forums in usa ,england,germany and they are all filling up with iMac issues so we certainly do not talk about 100`s with the issues and i bet its more like thousands and a lot people even start to ignore a slight tinge and the screen tinge is not the only issue , there is screen flicker, there is the harddrive issue, the bluetooth issue, sensor issue on logic board , and apple still ships faulty ones out which is a fact and its going on for weeks now , plenty of time for a manufacturer to react and solve the problem
my mate had 3 all with different issues , ok now number 4 is allright now , but that cant be the solution and certainly not everyone is willing to exchange a product that often to receive a working one , and even he is not a unlucky one, it happen to quiet a few people that the second one had issues to
i do not doom apple , i doom the atitute , they should officially react and tell customers who have ordered one

" sorry your iMac will be delayed we have a problem with whatever and we will sort it out please be patient by week 2 of the new year latest you will receive your new imac with all problems solved to your satisfaction "

but sending out iMacs which are likely to have a problem that is just stupid and wont do apple any favors