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Apple Reduces Refund Times in Effort to Boost Online Sales and Customer Satisfaction

alexgowers said:
now if only they would replace frayed cables without quibble.

I find the cables to be total ***** and the worst part of apple products. I wish they would switch to braided or fabric sheathing or a more robust plastic.

You shouldn't have to even think about crap cables for such a big player like this.

Apple please fix it next time round.
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http://www.lifehacker.com.au/2012/09/keep-your-charger-cables-from-fraying-with-an-old-pen/

Sure, it looks crap, but it works.
 
...

This is good. I've had to wait around for the refund.

Amazon proper has never been a problem as far as refunds (save for one experience), but I am glad Apple is expediting customer refunds.
 
alexgowers said:
now if only they would replace frayed cables without quibble.

I find the cables to be total ***** and the worst part of apple products. I wish they would switch to braided or fabric sheathing or a more robust plastic.

You shouldn't have to even think about crap cables for such a big player like this.

Apple please fix it next time round.
Click to expand...

You can get frayed cables replaced under AppleCare.

If you don't want to deal with a Genius questioning you, just start a DIY repair on the web or phone.
 
I had a problem with the mouse that came with my iMac when it arrived to me like 2 years ago. The clicker on it was DOA. So I rang them up, they asked me a few questions and about a week later a new mouse was at my door. Very simple and I would say best service in the industry.

Companies like Amazon treat us like the criminal when we want a refund or replacement when they screwed up. There is the difference.

Apple wanting to make their service even better just shows where their priorities are.
 
I really have to wade in here and say that the best customer return's experience that I've had is from Amazon.

I once received 2 bad damaged dirty books and instantly told Amazon about it through their live chat. They instantly sent me the same 2 books the next day without waiting for me to return the dirty ones.
 
noisycats said:
Well than I must be doing something wrong with Amazon returns. I log into my account, go to recent purchases, select return, select item, choose a reason, print the free return label, slap it on the item, place it outside my door. Generally get an email in less than a day that my refund has been issued.

I don't talk to anyone. I don't see anyone. I don't drive anywhere. I can't imagine an easier return process.
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goodcow said:
Amazon returns have always been smooth and painless for me.
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FreakinEurekan said:
Seriously? I've returned a few items and it's always been incredibly simple. They create a shipping label that I print, and as often as not I see the credit issued as soon as tracking shows I sent the return - before they even receive it!

Caveat, I tend to only buy items that are Amazon Prime which means sold or fulfilled by Amazon directly. If you're buying stuff shipped by the 3rd party seller directly, it's basically like eBay or Craigslist, you never know what you'll get.
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maflynn said:
I never had a problem with Amazon. Very easy, no issues.
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Chupa Chupa said:
Surprised because Amazon (that is products sold BY Amazon, not sold ON Amazon; i.e., 3rd P reseller) has always be the epitome of customer service for me.

Refunds: log in, check off the product being returned, state reason, print out prepaid UPS label, drop off at a UPS Store. If the return is due to Amazon's fault or its clothes it ships back free. Refund come anywhere between instantly and 3 days.

Item not rec'd when expected (lost): Amazon ships out another one via next day air.

Now for items sold by 3rd parties on Amazon, yes, avoid those at all cost. They are not part of Amazon and Amazon can't do much for you until X amont of days pass.
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I am referring to the people that sell there. Sorry for confusion. There is a lot of items I find Amazon don't have in stock, so I go to the sellers. What I am talking about is when there is a problem with one of these sellers, Amazon don't really care. It is their marketplace so they should be able to fix thing up.
 
Amazon I have had issues once with an Item I have returned not showing up in their records but because I had postage slip they said they will refund me that time only. >.>

Other times it was more a case something arrived really inadequately packaged and as such damaged...I send back and then they send another just the same despite being told and its damaged again. so not returns with Amazon as such more their system as a whole.

Apple I love ! they are joint best to me with Otterbox. I can contact these two about an issue and they get back to me within a day usually same day and straight away just go we will solve that, no issue, no trying to screw me over.

Apple for its size I say has the best customer service in the world.

Also could this be the first signs of our new head of retail taking action ?
 
unplugme71 said:
This is why I believe all apps should be free to download. You are given a select amount of time to demo ranging from 5 min to 24 hours. You then pay to unlock it.

I have gotten a few refunds. Just state a valid reason for your case and 9 out of 10 you get a refund.
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I very much like that idea.

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uninake said:
You know you can easily get app refunds, no fuss. I did this recently after downloading an app that i couldn't get to work on my 4s. I select the app, select the reason and click refund. The refund came through automatically. Don't know if that is standard procedure or if it was because there were a number of people giving the same reason.

something like this...
http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
Click to expand...

Didnt know this! Thanks for the advice :eek:
 
uninake said:
You know you can easily get app refunds, no fuss. I did this recently after downloading an app that i couldn't get to work on my 4s. I select the app, select the reason and click refund. The refund came through automatically. Don't know if that is standard procedure or if it was because there were a number of people giving the same reason.

something like this...
http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
Click to expand...

It helps to do this within hours after purchasing though.
 
sransari said:
ahh jeeze, u ppl rly can't take a joke :(
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Glad to see you do know about emoticons after all. :D

In all seriousness, I'd like to think this is one of the first of Angela Ahrendts' swift new moves as new Senior VP of Retail and Online Stores, but the improved refund times could possibly have been in the works for some time.

If this change came from her, she's certainly hitting the ground running…..
 
alexgowers said:
now if only they would replace frayed cables without quibble.

I find the cables to be total ***** and the worst part of apple products. I wish they would switch to braided or fabric sheathing or a more robust plastic.

You shouldn't have to even think about crap cables for such a big player like this.

Apple please fix it next time round.
Click to expand...

Apple just replaced my frayed cable for my 1 year old Macbook Pro without much issue.

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wiz329 said:
Amazon has the best customer service of any company that I have ever worked with.
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I agree 100%. Apple is also very good although sometimes you need to push them a little but they usually come through in the end.

I had a 2.5 year old iPhone 4S replaced with a little friendly pushing.

In Australia we have quite strong consumer laws so of course it makes it a little easier.
 
Time to get my goods and the additional time to get a refund is a reason I try to avoid avoid online shopping in general.

If I go to the local store I get my stuff immediately; if I need a refund I go back to the store and they process a refund immediately.

But it's good to see Apple improve this. Hopefully they can fix the issue with using an Amex in China where a refund takes about 3 months to process.
 
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