Apple Refund Policy - Chicago area retail

Discussion in 'Buying Tips and Advice' started by linuxrockz, Jul 27, 2011.

  1. linuxrockz macrumors newbie

    Joined:
    Jul 27, 2011
    #1
    Hi,

    Two days ago I was browsing a local Apple store in the Chicago area and I made an impulse purchase of an iPad 2. After playing with it in the store I thought it'd make a great laptop replacement. After using it for one day, I discovered that Safari (and about 5 other browsers I tried) cannot handle all the websites I use (I'm talking javascript here, not flash). Alas it cannot replace my laptop and I don't have much need for it.

    The iPad has some fingerprints on it but not scratches. I can wipe it with a lint-free towel and it will be like new.

    The return policy on the back the receipt states:

    "Returns. If you are not satisifed with your purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will mail a check within ten (10) business days for cash, cash equivalent, and check transactions over $250. Allow 5-7 days for delivery. Except where prohibited, a 10% restocking fee will apply to any non-defective item that requires Apple to perform rework prior to resale; please ask a Mac Specialist for details. Please note the following: [other points related to specific situations that don't apply follow.]"

    The first two sentences are very confusing to me. The first seems to state I can return it; the second seems to state that to get a refund it must be unopened. Then later it implies I might be charged a 10% restocking fee.

    What will they do if I show up with the opened iPad, with the orig box and everything that it came with and say I want to return it? Will they refund my debit card or will they give me trouble?

    Thanks!
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    If its open, apple has the right to charge you a restocking fee. At times they may waive that, but its really dependent on the manager
     
  3. linuxrockz thread starter macrumors newbie

    Joined:
    Jul 27, 2011
    #3
    What are some good things to say to get the fee waived? I don't know if "your browser sucked" will work.
     
  4. Aboo macrumors 6502a

    Joined:
    Jul 7, 2008
    #4
    The receipt was probably printed on old paper; the new apple store return policy has done away with restocking fees. This is current as of Jan 2011, I believe. The only catch is that the item must be returned within 14 days (which has always been the case)
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    There is no magic term to use to avoid it. I'd just say the product didn't fit your needs
     
  6. jenzjen macrumors 68000

    Joined:
    Aug 20, 2010
    #6
    +1
     
  7. rockyroad55 macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #7
    +2

    Also, I believe the product does not have to be unopened. It just has to come back with everything it came with originally.
     

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