Apple Refurbished Store-Shipping from China?

sam223

macrumors member
Original poster
Oct 7, 2008
72
2
Has anyone purchased an iMac from apple's refurb store and had it shipped from China? I purchased an iMac with SSD and it shipped from the US and UPS messed up the order and resent it back to apple. Now they are sending me a replacement but its delayed as it is coming from abroad...not sure why.
 

Fishrrman

macrumors P6
Feb 20, 2009
18,211
6,084
If it's coming from China, the coronavirus may have had some impact.
It seems to be affecting almost everything...
 

sam223

macrumors member
Original poster
Oct 7, 2008
72
2
They cancelled my order after giving me the runaround. I was assured by 3 reps I will be getting a replacement but then their shipping team cancelled my order saying they don't do replacements on refurbished items. Really disappointed with my purchase experience from apple this time. Now, I have to wait for my refund and play the waiting game to purchase my iMac. Thinking twice about this purchase now.
 

TheIntruder

macrumors 65816
Jul 2, 2008
1,078
633
If you still want the machine, try to press your case with a higher authority than the L1 reps. Nicely. You did your part, and they failed to do theirs; emphasize that it is not a good customer experience. Their legalese gives them the ability to do what they did, but ask them to make an exception (where the "nice" part comes in).

Apple has facilities in the U.S. that handle the Mac CTO configurations and refurbs. My refurb is "Assembled in USA."

It's possible that the replacement ordered was a new machine, and subsequently vetoed as a mistake, according to policy or not. Depends on what the first rep who handled the case did, and if their system allows discrepancies to occur unintentionally.

Also consider having a replacement (bulk) shipped as a store pickup.
 
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sam223

macrumors member
Original poster
Oct 7, 2008
72
2
Thank you. I was offered a magic trackpad and 100 off. I just ordered a new machine and got the expedited shipping fee waived for the new order as well. So, now I am waiting for my 2019 iMac which is replacing an early 2009 24" iMac. :)))