Here is the problem: I bought one of the first original apple macbook pro 15" in April 2006. - The first unit came completely DOA (would not boot up) and had to be replaced, the whole process took about 4 weeks after waiting 5 weeks for my first unit. - The second unit had heat issues. Continues to run at above 85C and have damaged paint on my desk. Reported to apple, had it serviced still runs super hot. - 3 magsafe adapters for this macbook pro 15" have melted. the first one resulting in a small fire as newspaper was near the magsafe. Apple has been replacing my magsafes and the 3rd new one comes next week. - My hard disk started to fail last week. Cannot write beyond 19th GB and have tried reformatting, writing 0s to reset the disk. It As I was troubleshooting the issue, I noticed that the installed hard drive is a 5400 RPM drive. I paid for a 7200 RPM drive when I initially ordered the Mac ...evidently never got it. If it wasnt for me troubleshooting the disk myself, i dont think anyone would have ever discovered it. At this time I am about had it. So many issues and on top of that i didn't get what a paid for a 7200 RPM drive. I spoke with both the tech support staff as well as customer relations. All of them who told me I need to mail in my mac for service and they would take care of the drive, but would not replace the unit with a refurbished one because it is outside of the return window. I think this is pretty ridiculous given all these issues and on top of the fact it wasnt the product I paid for..... i have requested escalation to a manger several times with both the customer relations and tech support...it seems apple does not have any 'managers' available to speak with, ever. The only recourse is to write them a letter to their corporate address. What options do I have now? Is there anyway to get apple to resolve this to my satisfaction? (RMA refurbished box) Is there any legal recourse if I can't resolve it via Apple?