Apple Refuses to acknowledge Bugs

Discussion in 'Apple, Inc and Tech Industry' started by Wfiner, Nov 18, 2008.

  1. Wfiner macrumors newbie

    Joined:
    Apr 11, 2007
    #1
    Just some things some people might want to know about.

    I would just like to let everyone know that I had worked for Apple Support from about may to august. When the iPhone 3G was released, it came with firmware version 2.0 release as well. I handled all types of calls, but the one that got to me the most was when people would call about syncing Outlook 2003/2007 calendar with their iPhone. With version 2.0 it WOULDN'T work. The best it could do was maybe get lucky once in a thousand times and sync. Our managers, and our managers managers refused to acknowledge this as a bug.

    This being said, we had to help a customer through a 21 step process that took nearly an hour and a half at minimum, every time. How many people do you think use an iPhone with Microsoft Outlook? Yeah...it's a lot.

    This really made me think a lot less of Apple. To this day I don't even know if there is a fix, but they did not acknowledge this bug for a good month, though it was clearly a large one.
     
  2. benzslrpee macrumors 6502

    benzslrpee

    Joined:
    Jan 1, 2007
    #2
    in all sincerity, when the 3G was released they had hell of a lot more pressing issues than not being able to sync with outlook.
     

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