Apple Refuses to acknowledge Bugs

Discussion in 'Apple, Inc and Tech Industry' started by Wfiner, Nov 18, 2008.

  1. Wfiner macrumors newbie

    Apr 11, 2007
    Just some things some people might want to know about.

    I would just like to let everyone know that I had worked for Apple Support from about may to august. When the iPhone 3G was released, it came with firmware version 2.0 release as well. I handled all types of calls, but the one that got to me the most was when people would call about syncing Outlook 2003/2007 calendar with their iPhone. With version 2.0 it WOULDN'T work. The best it could do was maybe get lucky once in a thousand times and sync. Our managers, and our managers managers refused to acknowledge this as a bug.

    This being said, we had to help a customer through a 21 step process that took nearly an hour and a half at minimum, every time. How many people do you think use an iPhone with Microsoft Outlook?'s a lot.

    This really made me think a lot less of Apple. To this day I don't even know if there is a fix, but they did not acknowledge this bug for a good month, though it was clearly a large one.
  2. benzslrpee macrumors 6502


    Jan 1, 2007
    in all sincerity, when the 3G was released they had hell of a lot more pressing issues than not being able to sync with outlook.

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