I bought a refurbished iPhone 4 from ATT in June 2011, upon receiving the phone I checked its warranty status, and it had applecare on it until 2013. Upon calling apple the representative transferred the phone under my name, and its applecare. But a few days ago I checked my apple support page and noticed that the applecare had been removed, and that I only have warranty until April of 2012 - not June. I called apple to get this fixed - I have the receipt of purchase - so that I can get the warranty from date of purchase, and the representative proceeded to explain to me that they can't do that. I only bought it refurbished from ATT because they guarantee that it comes with a full year warranty. But apparently, according to the apple rep, this is not true. She says I bought a returned, USED, phone, not a refurbished one, and they can service me only until April of 2012 if I have a problem, but no longer than that - or buy applecare. This is truly frustrating. I ordered it from ATT as a REFURB, not a USED phone. They advertise it as a REFURB with full support and warranty. Is this normal? Just filled a survey about the call - definitely not happy.