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iPad Apple refuses to replace iPad battery

ricketysquire

macrumors newbie
Original poster
Oct 24, 2020
7
4
I have a 6th Gen iPad on 14.1 with over 400+ cycles and an 86.3% battery health according to Coconut Battery. I've noticed the battery drain fairly quickly while web browsing and performing other non-intensive tasks. I reached out to Apple and they ran their diagnostics that said it was "good" with 91% health. They advised I reset the iPad and set it up from scratch without importing any settings and apps, which I did and it didn't help at all.

It's out of warranty and I'm more than willing to pay the 99$ for the battery service fee. However Apple won't let me do so. Rather they say there's nothing wrong. Is my only option to go to a third party and have them replace the battery?
 

iFan

macrumors regular
Jan 3, 2007
189
518
The reason why Apple fights hard to not replace batteries that show such a high health % is because when they get these batteries back at the depot, they are healthy 99% of the time.

It is much more likely that software settings or something else is contributing to your drain in combination with some degradation from use.

I had the same convo with a genius at a local store a few years ago, and eventually spoke with a manager. They were willing to replace it if I was really, really adamant, but they were trying to save me money.

Once you get under 80% battery health is when they are much more willing to replace the battery.

If you want to replace it anyway, schedule a genius appointment and politely speak with a manager who will accommodate you.
 
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ricketysquire

macrumors newbie
Original poster
Oct 24, 2020
7
4
The reason why Apple fights hard to not replace batteries that show such a high health % is because when they get these batteries back at the depot, they are healthy 99% of the time.

It is much more likely that software settings or something else is contributing to your drain in combination with some degradation from use.

I had the same convo with a genius at a local store a few years ago, and eventually spoke with a manager. They were willing to replace it if I was really, really adamant, but they were trying to save me money.

Once you get under 80% battery health is when they are much more willing to replace the battery.

If you want to replace it anyway, schedule a genius appointment and politely speak with a manager who will accommodate you.

It's probably "healthy" by Apple standards, but after 2 years and 400+ cycles it doesn't last as long as it used to. As mentioned, I'm more than willing to pay the 99$ fee so I can get a fresh battery, but Apple themselves will not let me.

Under Settings | Batteries what is your biggest draining app and what is your screen time and percent of charge?

So like, 50% at 6h 3m?

Earlier today I completely reset the iPad as I was taking it to Best Buy (since they are an Authorized Apple Service provider), so I don't have that information anymore. I'm probably going to hold off on using it until I decide on what to do (so I don't have to clear out my personal data once more).
 
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hugodrax

macrumors 6502a
Jul 15, 2007
966
233
my 2015 ipad pro still has good battery life how do you check the life remaining?
 
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Abazigal

Contributor
Jul 18, 2011
13,534
11,961
Singapore
I have a 6th Gen iPad on 14.1 with over 400+ cycles and an 86.3% battery health according to Coconut Battery. I've noticed the battery drain fairly quickly while web browsing and performing other non-intensive tasks. I reached out to Apple and they ran their diagnostics that said it was "good" with 91% health. They advised I reset the iPad and set it up from scratch without importing any settings and apps, which I did and it didn't help at all.

It's out of warranty and I'm more than willing to pay the 99$ for the battery service fee. However Apple won't let me do so. Rather they say there's nothing wrong. Is my only option to go to a third party and have them replace the battery?

Apple doesn’t replace iPad batteries, they replace the entire iPad altogether (often with a refurbished model), which is probably why they are stricter about servicing iPads - said model definitely costs more than the $99 you are paying.

Had a similar experience to yours some years back (2016 iPad Pro was having poor battery life, their diagnostics showed it still had 94% battery health while coconut showed 80%).

I will say you are out of luck with Apple, and your options are to either check with a third party repair store elsewhere or upgrade your iPad. I ended up getting the 2018 iPad Pro later that year.
 
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Richard8655

macrumors 65816
Mar 11, 2009
1,275
626
Chicago
I don't think 91% after an unknown number of years for an iPad 6 is unreasonable. Does it lose charge within a normal day of usage? I would just enjoy it and not keep checking battery stats. Throw it into the charger overnight and it should be fine for the next day's use.
 
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doboy

macrumors 68030
Jul 6, 2007
2,828
1,417
Had my old iPhone battery replaced @ ~93% when they were offering replacement at a reduced price. Didn’t know there was a restriction when paying out of pocket.
 
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ricketysquire

macrumors newbie
Original poster
Oct 24, 2020
7
4
I don't think 91% after an unknown number of years for an iPad 6 is unreasonable. Does it lose charge within a normal day of usage? I would just enjoy it and not keep checking battery stats. Throw it into the charger overnight and it should be fine for the next day's use.

91% is what Apple says, they have financial interest in not doing the replacement since they just replace the entire unit. Again, Im literally watching it drain while I use it.

I'd get it replaced by a third party, but I'm concerned about the quality of battery they might use and the potential safety hazard that might become.
 
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doboy

macrumors 68030
Jul 6, 2007
2,828
1,417
91% is what Apple says, they have financial interest in not doing the replacement since they just replace the entire unit. Again, Im literally watching it drain while I use it.

I'd get it replaced by a third party, but I'm concerned about the quality of battery they might use and the potential safety hazard that might become.
I wouldn’t trust anyone else, but that’s just me.
 
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MacCheetah3

macrumors 6502a
Nov 14, 2003
700
178
Central MN
It's probably "healthy" by Apple standards, but after 2 years and 400+ cycles it doesn't last as long as it used to. As mentioned,
You'd probably be surprised at how much perception/subjective this type of conclusion is.
I've noticed the battery drain fairly quickly while web browsing and performing other non-intensive tasks.
Foremost, Web browsing is far from "non-intensive" nowadays. All of the ad placement calculating, cookie processing, styling and dynamic UI script execution, loading libraries and applets, etc. There are times when I've had desktops/laptops seemingly stall during page loads not because of network speed but because of all those background tasks -- no matter which Web browser.

Additionally, I think, this suggestion would be helpful.
Under Settings | Batteries what is your biggest draining app and what is your screen time and percent of charge?

So like, 50% at 6h 3m?
Again, you may not even realize how many non-intensive apps you're using for a lengthy period.

Lastly, take it from someone who doesn't replace-upgrade devices often -- still even use an iPad 2 for a couple of old games and very occasional Web browsing -- and lots of rechargeable batteries for controllers, they can withstand a LOT of charge cycles before exhibiting significant signs of reduced usage times.

Ultimately, a battery exchange probably isn't going to provide the results you desire/expect.
 
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ricketysquire

macrumors newbie
Original poster
Oct 24, 2020
7
4
You'd probably be surprised at how much perception/subjective this type of conclusion is.

Foremost, Web browsing is far from "non-intensive" nowadays. All of the ad placement calculating, cookie processing, styling and dynamic UI script execution, loading libraries and applets, etc. There are times when I've had desktops/laptops seemingly stall during page loads not because of network speed but because of all those background tasks -- no matter which Web browser.

Additionally, I think, this suggestion would be helpful.

Again, you may not even realize how many non-intensive apps you're using for a lengthy period.

Lastly, take it from someone who doesn't replace-upgrade devices often -- still even use an iPad 2 for a couple of old games and very occasional Web browsing -- and lots of rechargeable batteries for controllers, they can withstand a LOT of charge cycles before exhibiting significant signs of reduced usage times.

Ultimately, a battery exchange probably isn't going to provide the results you desire/expect.

A battery exchange will improve my battery life, period. This battery is worn and is at 86%. I had an iPad 5th generation and the battery life was never this bad and it had far fewer cycles with 96% life.

It comes down to Apple not willing to offer a paid service they list on their website. I went to the Apple Store yesterday and it was denied as well due to Apple's arbitrary test. It's a potential safety and fire hazard if the only options consumers have are to get it done at a 3rd party where the condition of the battery and quality of work are unknowns. It's not like I'm asking Apple to replace it for free, Im more than willing to pay a reasonable price for this service.

A few years back I had a 3 year old 2013 MacBook Pro. I used it quite regularly and I was noticing the battery performance wasn't as good as it used to be. So I made an appointment, went to the Genius Bar and asked for a battery replacement. They didn't need to run any diagnostics or ask what apps I used or tell me it's normal and I should deal with it, they just charged me the fee required for said service. They just provided the service and I received the device back in a timely manner.

Are there any avenues to file a complaint with Apple? This is ridiculous.
 
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odonnelly99

macrumors member
Jan 9, 2013
66
74
Austin, TX
A battery exchange will improve my battery life, period. This battery is worn and is at 86%. I had an iPad 5th generation and the battery life was never this bad and it had far fewer cycles with 96% life.

It comes down to Apple not willing to offer a paid service they list on their website. I went to the Apple Store yesterday and it was denied as well due to Apple's arbitrary test. It's a potential safety and fire hazard if the only options consumers have are to get it done at a 3rd party where the condition of the battery and quality of work are unknowns. It's not like I'm asking Apple to replace it for free, Im more than willing to pay a reasonable price for this service.

A few years back I had a 3 year old 2013 MacBook Pro. I used it quite regularly and I was noticing the battery performance wasn't as good as it used to be. So I made an appointment, went to the Genius Bar and asked for a battery replacement. They didn't need to run any diagnostics or ask what apps I used or tell me it's normal and I should deal with it, they just charged me the fee required for said service. They just provided the service and I received the device back in a timely manner.

Are there any avenues to file a complaint with Apple? This is ridiculous.

Is the battery degradation causing any issues while using the iPad?
 
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