Apple Registration Database: Date of purchase incorrect

Discussion in 'iMac' started by npavkovic, May 29, 2010.

  1. npavkovic macrumors newbie

    Mar 4, 2009
    I purchased a (supposedly) new iMac from MacConnection on June 5, 2009 and had it shipped to me in Los Angeles. But when I recently brought the unit in for repairs, the Apple Store told me that it was out of warranty. Their database lists it has having been purchased in March 2009 in Memphis. Has anyone else run into this sort of problem, and if so, what's the best way to tackle it? Apple stands by their database; I brought them my proof of purchase but it didn't help. I've just emailed MacConnection, but don't necessarily anticipate a speedy or useful response from them.

    Thanks, in advance, for any suggestions.
  2. California macrumors 68040


    Aug 21, 2004
    Why would you think Mac Connection would not respond to your emails?

    I would call them pronto. You have five days. If they are an Apple Retailer, this should not be happening.

    Get aggressive. It happened to me before from a University store. Proof of purchase cured the problem.
  3. MikeinJapan macrumors regular

    Apr 23, 2010
    I noticed this on the website and just called applecare and they corrected it quickly. They didn't even ask for a receipt.
  4. archipellago macrumors 65816

    Aug 16, 2008
    me thinks that someone has been caught selling a refurb as new! ;)

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