I'm going to be moving soon and my parents rely on me for tech support for their computers. I mean it's usually just stupid stuff that takes me sitting at the thing for a second and it's done. But that'll be hard to do from 40 miles away, and I am infinitely better when I can see the problem. I have a MacBook Pro, my dad has an iMac G5, and my mom has a fairly new Dell PC with Windows Vista. I did a Google search for "remote desktop for mac" and found a link to Apple Remote Desktop. I was hoping something was built in to OS X to do this, but maybe that was just wishful thinking. Anywho, ARD seems to be what I'm looking for, maybe just more expensive than I had hoped. But I need to do things like take control of an entire computer so I can change an e-mail setting or do simple stuff like that instead of spending 10x longer letting my parents decipher what I just said. I'd obviously need to do this over VPN, and I haven't the slightest clue how to set one of those up. I think I experimented with a product like this for Windows many years ago, but I don't remember and don't really even think that matters. So I need to know if this is the best option for me. $300 really isn't that bad, and I could also set up a client on my uncle's computer a good 5 hours away to help him if he ever needs it. Do my needs sound like they will be solved by ARD? Is there a better/cheaper (not the same thing!) solution from a third party? Thanks a lot for the help!