Apple Remote Desktop Help

Discussion in 'Mac Apps and Mac App Store' started by AnotherFanBoy, Jun 10, 2010.

  1. AnotherFanBoy macrumors regular

    Joined:
    Jul 5, 2009
    #1
    Hey guys

    So I recently got Apple Remote Desktop and I'm having a little trouble.

    I have it all installed and basically I want to be able to control clients from our hosting company to help them set things up etc. They are running snow leopard, when I enter their IP I see their computer but can never connect.

    They have enabled remote management in Sharing and have enabled it for all users.

    I heard that there is client software to install on the remote PC, but I also heard it is built in to Snow Leopard and obviously I don't want to have to install software on every customers' pc.

    Any help please?
     
  2. AnotherFanBoy thread starter macrumors regular

    Joined:
    Jul 5, 2009
    #3
    Yeh I know about Teamviewer but I'd rather do it using this method seeing as I already have the software.
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    It only takes a few seconds to download TeamViewer, which is free. The same goes for your clients. I use it to support clients on Mac OS X and Windows and it's extremely simple to use, for both the support tech and the clients. If you prefer something else, that's fine, but that's my best recommendation.
     
  4. AnotherFanBoy thread starter macrumors regular

    Joined:
    Jul 5, 2009
    #5
    Yeh it definitely is an option, just if I can do it through ARD then I'd be happier.
     

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