Hey guys So I recently got Apple Remote Desktop and I'm having a little trouble. I have it all installed and basically I want to be able to control clients from our hosting company to help them set things up etc. They are running snow leopard, when I enter their IP I see their computer but can never connect. They have enabled remote management in Sharing and have enabled it for all users. I heard that there is client software to install on the remote PC, but I also heard it is built in to Snow Leopard and obviously I don't want to have to install software on every customers' pc. Any help please?