I have a relative with a Mac mini running 10.3.9. He's on Verizon DSL. For the purpose of remote troubleshooting, I'm trying to set up ARD 2.2 running from my G5 (10.4.2). I can control a Mac on my internal network just fine. When I try to connect to his Mac, it fails with a connection error. I have all of the necessary ports open in his OSx firewall and I have his IP address using "whatismyip.com" but I still cannot connect. I belive that the problem is the firewall embedded in Verizon's Westell 2200 dsl modem. I've searched online and can't find anything comprehensible on the subject of opening firewall ports on the Westell 2200. He called Verizon and they said he had to call Westell, that Verizon tech support doesn't know how (or refuses) to help a subscriber open ports in the dsl modem's firewall. He's not a power user at all. I'm afraid that calling Westell on the subject will overwhelm him. It seems less than useful for me to call because I'm not in front of his computer. Has anyone remote accessed a mac that's on a verizon dsl connection? Does anyone know of a straightforward set of instructions for opening ports on a Westell modem? Their user manual that I was able to find was quite less than helpful. Or am I barking up the wrong tree, perhaps, and there's another way to go about this?