I'm moving overseas, and as my mother's personal Apple Support Representative, I want to be able to log into her computer and sort things out for her while she watches. Despite good technical knowledge, I really can't be doing with lots of configuration of routers (although I'll probably stretch to port forwarding) because I want this to be easy, like Macs are supposed to be! The two packages that I've had a look at are Apple Remote Desktop and Timbuktu. The way I see it, Apple Remote Desktop has two problems, price (although I can get a good educational discount) and you have to set up port forwarding; and one plus - that you don't need to install a client on the target computer. Timbuktu has two plusses, price and you can connect through Skype (presumably without any port forwarding); and one minus - that you have to install the client on the target computer. Has anyone had experience of both these pieces of software? I'm particularly interested in the Skype connection option of Timbuktu - how reliable is it? Are there any particular features of either programme which you've found particularly useful?