I just called Apple technical support and had a long chat with one of their reps about the problems I've had with two iPod touch units. You know, lovely screen problems and what not. I was sort of hoping that the rep would acknowledge the issue or even say 'Apple is working on it', etc. Instead after talking to me for about 20 mins and then looking at some stuff online the rep says (and I quote) "Ya, well, it's a new product, it sounds like there are some kinks but I certainly don't think anyone here is aware of this, your best bet is to return the iPod for your money back and wait 6-8 months for all of this to blow over and then buy one, you should also think of the iPod Classic, that's a great device, videos look good on it". So, anyways, this wasn't a supervisor, this just sounded like some college kid who worked at Apple as a CSR, but that's what they are telling people like me who call in and complain about the screen performance. To say that I was disappointed that they have nothing in their knowledge base about the problem and fail to acknowledge it is an understatement to say the least.