Yep very amazed at the service. Have a late 09 21" iMac and the screen went black. Took it to local Apple service centre and they said the screen needs replacing. $50 for finding problem, $550 for parts and $100 labour. Told them to forget and take the HD out as its only 6 months old and i will come and get it. Over 3.5 years old not worth the money. I rang apple care about a AE that died and mentioned the iMac, he had a look at my profile and rang back and said he phoned the service centre and he is getting the screen replaced for free and a new AE that was 6 months out of warranty. The imac had no AC either. Long rant but a good news story.