Apple replaced 9600 512 with 330 256

Discussion in 'MacBook Pro' started by MyDesktopBroke, Aug 9, 2010.

  1. MyDesktopBroke macrumors 6502

    Joined:
    Jun 2, 2007
    #1
    So my late 2008 2.53ghz C2D 4gb ram 320 gb hard drive with 9600 512vram went in to the Apple store on Sunday. It was the 4th or 5th time they agreed to look at it for constant freezes, black screens, and random restarts. They offered to replace it with a 2010 model with equivalent specs. I went into the store today, signed for it (uh oh ><) and took it home. When I checked out the system specs I realized its dedicated graphics card had only 256 mb of vram in it.

    The full specs are 2.53ghz i5 processor, 4gb ram, 500gb hard drive, Nvidia 320m+330m with 256 mb of vram.

    On the receipt I signed on it listed the price of my old MPB as $1999.00. I seem to remember the model with 512 vram being $2499.00, but I can't remember.

    My question is this: is there any grounds for me to ask for a 2.66ghz 2010 MBP just to keep an equal amount of vram, even though I'd get a free processor boost? Is the vram even worth wrestling with Apple over? I use my computer for work (Final Cut Express, livetype, MPEG Stream Clip, etc) and for games (Call of Duty 4, Bioshock, Starcraft II maybe). I know extra vram is negligible in most situations, but it's really more of the principle. I have a stack of paperwork from the genius bar as thick as my thumb from failed fix attempts, and that's after they stopped trying to tell me a custom icon on my dock was bricking my MBP. Now I finally get a fix, and they downgrade the vram. Maybe they can only give me the 256 model because of the price, but I seem to remember my computer being worth more than they said (I actually got it as a refurbished model for around $1500, plus the $300 Apple care extension).

    I'm thinking of calling AppleCare tomorrow instead of going into my Apple store which is a 2 1/2 hour round trip (which I've done an ungodly amount of times this summer) but what can I really do? Should I do anything at all?
     
  2. Sankersizzle macrumors 6502a

    Sankersizzle

    Joined:
    Jun 5, 2010
    Location:
    Canadadada
    #2
    you're already getting a huge bump in processor speed between your 2.53C2D and Core i5 for what it's worth!
     
  3. mark28 macrumors 68000

    Joined:
    Jan 29, 2010
    #3
    Your old computer costed $1,999.00

    Your new computer also costs $1,999.00

    So I think it's a fair deal ( you also got a much faster cpu, DDR3 memory, GPU and more storage ). I don't think you'll be to get the $2,199.00 core i7 just because it has 512 Vram.

    But it never hurts to try :D
     
  4. kernkraft macrumors 68020

    kernkraft

    Joined:
    Jun 25, 2009
    #4
    What's the worst that can happen? Try to explain it to them that you need proper video performance and with half of the previous MBP's Vmemory, you cannot see that guaranteed.

    You won't lose anything.
     
  5. Reelknead1 macrumors 6502

    Joined:
    Sep 21, 2009
    #5
    It's worth a try but as others have said you are receiving a huge increase in overall speed. The extra VRAM has been shown to only affect the computer output on large displays.
     
  6. MyDesktopBroke thread starter macrumors 6502

    Joined:
    Jun 2, 2007
    #6
    I know that I'm getting a speed boost no matter what. I actually felt a little guilty accepting the free upgrade, considering I had got a refurb in the first place. But with the amount of trouble I had to go through to get it fix I felt kind of justified.

    http://gizmodo.com/5063016/macbook-pro-2008-is-apples-most-boomtastic-notebook-ever

    Here's an old Gizmodo article when the 2008 uni-bodies came out, and my model (with the 9600 @ 512 vram) is listed @ $2499, which means the Apple store either made a mistake when estimating its value, or they undervalued it on purpose because it was a refurbished.

    Also, the top of the computer (the part with the screen on it) feels very rough in contrast to the body uni-body and is visibly less shiny. What's up with that?
     
  7. fpsBeaTt macrumors 6502

    fpsBeaTt

    Joined:
    Apr 18, 2010
    #7
    It is a great boost, but the OP's original model was $2499; the $1999 model had a 256mb 9600m GT. In terms of equivalent model position on the MacBook Pro hierarchy, he is not getting the equivalent model replacement. So, under this policy of having a dud model replaced with the current equivalent model, the OP is being duped (in a minor way admittedly). So, I'd recommend getting the best model possible, which is the 2.66GHz i7 15" model; or, in terms of monetary equivalency the 17" i5 model which is $2499.
     
  8. andrew086 macrumors regular

    Joined:
    Dec 31, 2009
    #8
    I would return that sucker in a heart beat. I highly doubt that a 256 MB 330m is better than a 9600M with 512 MB.
     
  9. MikeinJapan macrumors regular

    Joined:
    Apr 23, 2010
    Location:
    Tokyo
    #9
    I had the same with my 2.53Ghz and they tried to give an i5 with 256VRAM and they bumped me to the i7 for the 512 VRAM card. Get in touch with them and they will do their jobs and give you the right machine.
     
  10. Sneakz macrumors 65816

    Sneakz

    Joined:
    Jul 17, 2008
    Location:
    Toronto, Ontario, Canada
    #10
    If not for the VRAM, do it for the price. Apple was wrong saying it was $1999. EveryMac has it listed at $2499.
     
  11. MyDesktopBroke thread starter macrumors 6502

    Joined:
    Jun 2, 2007
    #11
    I have a scheduled phone call at 10:30 am tomorrow. I'll let you know how it goes.

    I have to say, working with the geniuses is so hit and miss . . . Apple Care is probably the same way, but fingers crossed, eh.
     
  12. dr. shdw macrumors 6502a

    Joined:
    Aug 27, 2008
    #13
    You're clearly ill-informed..
     
  13. puma1552 macrumors 601

    Joined:
    Nov 20, 2008
    #14
    To my understanding they should never downgrade you on anything if possible; thus I would just mention it, it was probably an oversight.
     
  14. zmttoxics macrumors 65816

    zmttoxics

    Joined:
    May 20, 2008
    #15
    I got moved to a macbook pro because the 13" white macbook doesn't have FW anymore (then I paid $500 to go from the 13" pro to a 15" pro). It is worth arguing because its a feature you paid for and if the new one doesn't have the same feature then it isn't a fair deal!
     
  15. ouimetnick macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #16
    I hope they give you an i7 with 512MB RAM... Let us know how that call goes.
     
  16. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #17
    The 2.53GHz model from October 2008 was the high-end configuration.

    However Apple already gave you a faster computer and not many other companies do that.

    Anyways, hope you do get the best.
     
  17. MyDesktopBroke thread starter macrumors 6502

    Joined:
    Jun 2, 2007
    #18
    I got an i7 with 512vram.

    I talked with an Apple Care phone specialist who checked the serial numbers from both computers and said his senior advisor wrote a comment in the case file that I got the wrong replacement model.

    When I went to the Apple store they said all their data from my previous repairs showed me having a 256 vram 9600. I brought my original mailing receipt and the email confirmation showing that is was the 512 along with an official Apple press release with the price. They apologized and opened an i7 right there.

    I wonder, though, if there could have actually been a 256 in my computer. I had a defective 9600 when I got the computer (it was refurbished) and had the logic board replaced. After that, the computer showed a bunch of different symptoms, which is why they decided to replace it. Would giving me a 256 vram card for a computer meant for a 512 card cause any problems?

    Anyway, I guess this is why people pay a premium for Apple Care. I'm very happy (if not a little guilty) about getting an i7 2010 for an $1,449 2008 refurbished.
     
  18. Reelknead1 macrumors 6502

    Joined:
    Sep 21, 2009
    #19
    Congrates on the new computer. I'm glad everythig worked out for you. That's pretty sweet that you got a brand new computer after having the other for a couple years. Maybe 3 years down the road you'll get another replacement. You'll never have to buy a new computer. Lol
     
  19. AlexMaximus macrumors 6502

    AlexMaximus

    Joined:
    Aug 15, 2006
    Location:
    A400M Base
    #20
    Congratulation !!

    I have the exact same model for a year now and I am very happy. The machine performs great without any hick-ups. You have been right on the Vram as well, since it comes very handy for external monitors.
    Just got Apples ACD 27' today, works outstanding with the 330m. On top of that, the 9600 has somehow an older switching mode that has been improved on the newer model. Welcome to the 2010 club of MBP!
     

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