Apple replaced my battery too???

Discussion in 'MacBook Pro' started by negativzero, Mar 19, 2018.

  1. negativzero macrumors 6502a

    Joined:
    Jul 19, 2011
    #1
    Sent in my 2017 MacBook for keyboard repairs, just got it back and realised they swapped out my battery too even though there was nothing wrong with it. This battery has 1 cycle on it.

    Do they frequently do out of scope replacements too???
     
  2. Queen6 macrumors 604

    Queen6

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    #2
    Top case and keyboard are a modular unit, with the battery being literally glued to the top case.

    Q-6
     
  3. casperes1996 macrumors 68040

    casperes1996

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    Jan 26, 2014
    Location:
    Horsens, Denmark
    #3

    Sure. But isn’t the battery more lower chassis?
     
  4. Queen6, Mar 19, 2018
    Last edited: Mar 19, 2018

    Queen6 macrumors 604

    Queen6

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    #4
    Top case on the 2016/2017 I believe, those with the same work completed will be able to confirm as it will be on the invoice.

    You can clearly see the glued in battery has to be removed to access the keyboard, great for Apple's production & supply chain, equally totally hostile towards the customer :(...


    Q-6
     
  5. Sterkenburg macrumors 6502

    Joined:
    Oct 27, 2016
    #5
    That's because swapping the entire top case is the only way to repair a keyboard on the 2016/2017 models. Since the battery is glued to it everything has to be thrown away and replaced, even if the problem is literally a single failed key. I went through the same process and can confirm.

    While I generally do like the new MBPs, this is an example of an asinine, customer-unfriendly design choice that I find very hard to defend even as a staunch Mac supporter. And it's backfiring big time due to the problematic keyboards.
     
  6. casperes1996 macrumors 68040

    casperes1996

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    #6

    Gotcha.
    And I watch Rossman's content too :)
     
  7. leman macrumors G3

    Joined:
    Oct 14, 2008
    #7
    Its the cheapest and quickest way for them to replace your keyboard. I suppose the components get refurbished and/or recycled down the line.
     
  8. negativzero thread starter macrumors 6502a

    Joined:
    Jul 19, 2011
    #8
    Yup, I can confirm this, I just checked my invoice and battery replacement was part of the repair too. Thankfully I didn't need to fork out a single cent!
     
  9. hallux macrumors 68030

    hallux

    Joined:
    Apr 25, 2012
    #9
    As noted, the "topcase" includes the keyboard and battery. The "topcase" is literally the main mass of the computer, the frame, the chassis. Including the battery was not an option, it's forced and this is NOT an easy swap to do (I've done it, I service Macs but oddly enough I've only seen ONE for this issue).
     
  10. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #10
    I suspect if the issue persists you see more repair requests in the future. Right now many systems (2016 and 2017) are still under warranty, so Apple is where they go for repairs. But over time users will be looking for lower cost 3rd party repairs.
     
  11. hallux macrumors 68030

    hallux

    Joined:
    Apr 25, 2012
    #11
    Actually, I do repairs in support of a customer of my company. I work at a customer site, my company is an AASP and I do Apple warranty repairs for my site and mail-in for others across the country.
     

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