Apple replaced my PB with a MBP!

Discussion in 'MacBook Pro' started by tngisaga, Mar 13, 2007.

  1. tngisaga macrumors member

    Oct 11, 2006
    San Jose, CA
    Here's how the story went...

    My computer was having screen problems so I brought it to the Apple Store and they decided that the logic board needed to be replaced. They went ahead and repaired the computer and after a week I got my Powerbook back. Unfortunately, when I took it home and turned it on, it major screen problems and the whole system would just freeze. The screen went white and began to fade. Here's what the screen looked like:

    I went back to the Apple Store the next morning and talked with a genius. Luckily, the genius I spoke to recognized me and remembered that my computer had just been repaired yesterday so he knew something bad had happened. Anyway, I spent 10 minutes trying to get the computer to show the defect which it did. He offered to have it repaired again with another logic board, but I told him that it had already been through 3 logic boards already. At that point, he agreed that 3 logic boards in a little more than a year was too much so he offered to swap my Powerbook for a Macbook Pro:eek:. Of course, I took his offer and...

    Now I'm here sitting here typing this with my new 2.16GHz C2D MBP. I like my new computer a lot:cool:. The Apple genius I talked to was really understanding and cool about the situation. Great customer service on his part. Anyway, I just thought you guys would like to hear about this.
  2. Abstract macrumors Penryn


    Dec 27, 2002
    Location Location Location
    ^^^It does?

    Nice story though. :) I'm glad you had it sorted.
  3. skwij macrumors 6502

    Apr 10, 2006
    Belleville, ON, Canada
    Sweet! Where's the jealousy smiley for this forum, coz that's what I want to insert here ;)
  4. Fearless Leader macrumors 68020

    Mar 21, 2006
    nice. you still have old power book? or did you actually swap it out?
  5. mistyz23 macrumors member


    Feb 10, 2007
    Wow, nice. It must have been annoying and driving you crazy to go through 3 logic boards, though. It is good (and almost surprising) that they went out of their way to improve what you had instead of putting the same thing in front of you over and over. Enjoy it! :)
  6. ma2ha3 macrumors regular


    Mar 13, 2007
    the real beef is that
    how is the performance difference?
    do you feel any? at all.

    i personally think that internally, pb design is more elegant and well made compare to mac book pro. which is badly design and wire up together with messy cheap copper cable.

    if i will to pay money, i will wait for a few more changes before i touch them.
  7. Fearless Leader macrumors 68020

    Mar 21, 2006
    huh? the mbp and powerbook are pretty close to being laid out the same.
  8. tngisaga thread starter macrumors member

    Oct 11, 2006
    San Jose, CA
    no, they took my old powerbook and gave me the macbook pro. hahah after all the trouble it gave me, i can honestly say that i was done with that computer because it wasn't worth the hassle anymore.
  9. tngisaga thread starter macrumors member

    Oct 11, 2006
    San Jose, CA
    i can't really tell you much about the performance difference yet because i haven't really done anything with my mbp. it seems about the same as my powerbook so far, but i've just been using it to browse the internet and what not. i have no idea what the layout is inside the powerbook so i couldn't tell you if it's more elegant or not compared to the mbp.

    to mistyz23, it really was a pain to deal with those 3 logic boards because i had to send them in for repair each time. i just thought i had to deal with the same problem too often and the genius thought so too. i'm definitely enjoying my new mbp especially the built-in isight. i've spent too much time toying around with photo booth :D
  10. joshwest macrumors 65816


    Apr 27, 2005
    i feel ya man, same thing happened to me with my MBP 2.0 CD I purchased it last May and I had problems with it till about November repaired 5 times for several different things. Then finally they offered to replace with a 2.33 c2d since i had the 256 graphics card in my 2.0. It would have been dumb to say no. Now my c2d has given me only one problem a slight high pitch when first booted up with the screen brightness ill prob send it it to have it looked at since i just picked a 12" 1.33 powerbook for my travel notbook
  11. livingfortoday macrumors 68030

    Nov 17, 2004
    The Msp
    That's fantastic. It took them 7+ times and three months of downtime for me until Apple finally caved and just replaced my damn PowerBook. But hey, I'm glad things worked out for you!

    Enjoy your new MBP!
  12. Multimedia macrumors 603


    Jul 27, 2001
    Santa Cruz CA, Silicon Beach
    Which Store? Which Genius?

    I'm in Santa Cruz so which store? And which Genius? Gotta name? :)
  13. Aniej macrumors 68000


    Oct 17, 2006
    I am on 2nd logic board in under a month on my powerbook, applecare after a month finally (I hope) corrected the issues, but if my PB goes for 3, I am going to follow a similar path and push for a MBP. Not as a means to be greedy, but 3 logic boards and all the downtime shipping the PB to texas to fix needs to end.
  14. nsbio macrumors 6502a


    Aug 8, 2006
    I hope my PB would not have to get replaced, 'cause I am not ready for an Intel machine yet. Yes, I use a couple of classic apps. Also, Powerpoint is dog-slow running even at native speed, so thanks, Rosetta, but no thanks. By dog-slow I mean when I have to make a poster. PC people fly through their posters, scrolling, pasting and such, whereas my two Macs (iMac G5 and G4 PB) are crawling on the same tasks. I can only imagine what the emulation would do to Intel Macs.

    Also, I use S-video output on my PB, so MBP would be no go - I tend to lose adapters and dongles very easily.

    Holding on to my obsolete G4 (two logic board replacements so far) for as long as possible...:cool:
  15. PDE macrumors 68020

    Nov 16, 2005
    It's not being greedy. If you value your time, then Apple should give you several macbook pros for all the hassle and downtime. You deserve a new one: you've earned it.
  16. GeeYouEye macrumors 68000


    Dec 9, 2001
    State of Denial
    I have the weirdest, sometimes worst luck with my Apple laptop logic boards... iBook 800 needed 3 or 4 replacements (all but the last before Apple started the replacement program). PowerBook 15" needed one replacement 5-6 months after I bought it (stopped recognizing half the RAM, then started KP-ing), which then worked flawlessly until only a few weeks ago.

    One thing I will say though: Apple's parts-replacement program has gotten way, way better recently. This time, instead of shipping my computer to Kentucky or Indiana or wherever it was, Apple Retail Walnut Creek had me hang on to the computer (at reduced RAM) until they got in a replacement logic board (apparently there'd been a lot of PB logic board failures recently... they were out of both replacement AND new parts), which took about 5 days. I brought it in, and they repaired it in-store the next day, and I was able to pick it up that evening (though I had to wait a day for unrelated reasons... stupid late trains). A decided improvement.
  17. Mr. MacBook macrumors 6502

    Feb 28, 2007
    K, where do you live?

    refurb powerbooks on apple seem pretty cheap, cheaper than 2.16GHz core 2 duo at least.

    I want a macbook pro :(
  18. tngisaga thread starter macrumors member

    Oct 11, 2006
    San Jose, CA
    i went to the apple store in oakridge mall. the genius that helped me out is named Forrest. He was the cool guy that hooked me up with my mbp.

    GeeYou Eye, I also did an in-store logic board repair. unfortunately, it was a bad repair because that's when my computer began to fail. i'm not surprised to hear you say there's been a lot of powebook logic board failures. i don't know what's been going on, but hopefully i won't have the same problems with my mbp as i did with my pb.

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