So get this...my 15" Penryn MBP's keyboard and trackpad stopped working a week and a half ago, so I took it to the Apple Store to have it fixed. They call me up on this past Saturday to say it's done and to come pick it up. I get there, they show it to me, everything looks OK. They ended up replacing the logic board and keyboard/trackpad panel.
I get it back home and actually start using it and try right click with the double-finger tap and tried to do the 3-finger swipe in Safari back and forth...they don't work. So I looked in the System Prefs pane for the mouse and the options for multi-touch weren't there like they usually were...WTF. I figured since they replaced so many things, maybe a driver got messed up or something. I have Time Machine back up everything to my USB drive connected to my Airport Extreme and it was up to date, so I figured I have never done a fresh OS install on this machine, maybe I'll just go ahead and do it now and the trackpad will work afterwards.
So I waste a couple hours and reformat the drive and reinstall Leopard. I get it set back up again and look in the System Preferences pane, still no multi-touch options. Then I realize, oh crap, the keyboard buttons for volume and stuff aren't in the same place...OMG, they replaced my keyboard with the wrong damn one!
So now I've been without the machine for a week, then I get it back and wasted 4 hours or so reinstalling everything to find this out.
OH, and I forgot to mention, a screw fell out of one of the air vents, so who knows what else is messed up. I'm going back tomorrow and going to talk to the Mgr. of the place - it was the Tysons Corner, VA store, btw.
Anybody else have a problem like this with a replacement?
I get it back home and actually start using it and try right click with the double-finger tap and tried to do the 3-finger swipe in Safari back and forth...they don't work. So I looked in the System Prefs pane for the mouse and the options for multi-touch weren't there like they usually were...WTF. I figured since they replaced so many things, maybe a driver got messed up or something. I have Time Machine back up everything to my USB drive connected to my Airport Extreme and it was up to date, so I figured I have never done a fresh OS install on this machine, maybe I'll just go ahead and do it now and the trackpad will work afterwards.
So I waste a couple hours and reformat the drive and reinstall Leopard. I get it set back up again and look in the System Preferences pane, still no multi-touch options. Then I realize, oh crap, the keyboard buttons for volume and stuff aren't in the same place...OMG, they replaced my keyboard with the wrong damn one!
So now I've been without the machine for a week, then I get it back and wasted 4 hours or so reinstalling everything to find this out.
OH, and I forgot to mention, a screw fell out of one of the air vents, so who knows what else is messed up. I'm going back tomorrow and going to talk to the Mgr. of the place - it was the Tysons Corner, VA store, btw.
Anybody else have a problem like this with a replacement?
