Apple replaced my screen wrongly.

Bluegiz90

macrumors member
Original poster
Oct 29, 2009
49
0
So I took my Macbook Pro in for a repair last week due to the Wifi not coming on (Hardware not detected). I got the call this morning and went on down to pick it up and everything seemed to be fine.

However, when I got home, on closer inspection I noticed the Icons were much bigger. I checked the resolution and the max resolution it displays is 1440x900, although my Macbook had the 1680x1050 higher rez fitted when I had ordered it.

Was going to check back in tomorrow to see them, just wanted to know what you guys think will happen, maybe a free upgrade to the latest model? (Currently using the mid-2010 model). Just seemed a bit strange because myself and the Apple Genius at my appointment had agree'd only the bluetooth and wifi would be replaced, I don't understand why the screen was swapped out.
 

Intell

macrumors P6
Jan 24, 2010
18,897
407
Inside
I know for some Macbook Pros the Bluetooth board is in the hinge part of the screen. And to replace the Bluetooth, the whole screen assembly needs to be replaced.
 

ruvil

macrumors regular
Dec 26, 2010
137
0
Fells to me like they will most likely replace your screen to the one for your resolution
 

ZZ Bottom

macrumors 6502a
Apr 14, 2010
805
206
its possible that the technician damaged your original screen somehow and therefore replaced it within properly identifying the appropriate replacement. It happens. Hopefully they just offer you an upgrade for the trouble.
 

iLog.Genius

macrumors 601
Feb 24, 2009
4,832
358
Toronto, Ontario
If you originally had the high-resolution option, there should be no reason why they wouldn't give that back if they had to swap out or replace something. Just go back and they'll correct the error.
 

dlimes13

macrumors 6502a
May 3, 2011
744
13
Perrysburg, OH
They'll just give you the proper screen. If you're hoping for a new MBP, keep dreaming.

However, it wouldn't totally shock me if they went that route. This is Apple customer service, you know. :rolleyes:
 

Spink10

Suspended
Nov 3, 2011
4,261
1,019
Oklahoma
So I took my Macbook Pro in for a repair last week due to the Wifi not coming on (Hardware not detected). I got the call this morning and went on down to pick it up and everything seemed to be fine.

However, when I got home, on closer inspection I noticed the Icons were much bigger. I checked the resolution and the max resolution it displays is 1440x900, although my Macbook had the 1680x1050 higher rez fitted when I had ordered it.

Was going to check back in tomorrow to see them, just wanted to know what you guys think will happen, maybe a free upgrade to the latest model? (Currently using the mid-2010 model). Just seemed a bit strange because myself and the Apple Genius at my appointment had agree'd only the bluetooth and wifi would be replaced, I don't understand why the screen was swapped out.
They will replace your MBP with what it was suppose to have - Period

So, aim high - really push for an upgrade - make them very much aware of their mistake and the problems it has caused you. Claim up the ladder to a manager if you need. Worst thing that could happen is they say NO - then you push more - and if all else fails they replace screen and install the correct one.

If they dont upgrade your model ask for some sorta of compensation for your problems. Store credit - then negotiate how much credit.

That is what I would do personally - IMHO - I did my part they didn't do there part - they compensate for it.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.