Apple Replacement Policy?

Discussion in 'Buying Tips and Advice' started by TheBritishBloke, Mar 31, 2010.

  1. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #1
    Hi,

    My Mac has been sent to an Apple Service Provider courtesy of an Executive Support agent. After 2 Apple stores saying how my Mac only has one problem (being a creaky hinge) the service provider has now confirmed my original idea that there is Hard Drive issues so they're replacing the hard drive, the whole top case is being replaced, the trackpad is being replaced, the screen is being replaced, the hinge is being replaced.

    Do you think Apple will just replace the Mac? As the technician also put notes on the service saying "I do not know if this is all that will have to be done, as it depends whether all these repairs sort all the problems". This is all being done through the original representative who organised the service with the service provider.

    Thanks
     
  2. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #2
    Usually, yes, they will simply replace those parts and send it back. Most of the time a machine is replaced, it's due to either repeat service (as in multiple replacement parts for the same issue), or a part that is unavailable. Apple once replaced one of my machines because it needed a new logic board (after having the optical drive, display, inverter board and I think at least one other part as well) but after 3 weeks, the part was still not available. They called me and offered me a new machine instead of waiting for the part any longer.

    Outside of those conditions, it's rare to have a machine completely replaced by Apple.

    jW
     
  3. TheBritishBloke thread starter macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #3
    Thanks for the reply,

    I just kinda guessed that they would replace it rather than repair the multiple parts. We'll see how it goes.

    Thanks
     
  4. Signal-11 macrumors 65816

    Signal-11

    Joined:
    Mar 23, 2008
    Location:
    2nd Star to the Right
    #4
    For the issues you're having, nope.

    I currently have an early 2008 MBP. In separate instances here's what's been replaced, under warranty:

    Top case x3
    Lower case x1
    4GB RAM x1
    SuperDrive x2
    Logic board x1
    Display x1

    In fact, with the exception of a few components, I have a whole new computer from what I started wiht. Never had them ask me if I wanted a replacement.
     
  5. TheBritishBloke thread starter macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #5
    Wow, maybe it won't happen LOL!!

    That's nuts... Next time something goes wrong inquire about a replacement, as obviously you've already had at least 3 repairs (3 top cases)
     
  6. Signal-11 macrumors 65816

    Signal-11

    Joined:
    Mar 23, 2008
    Location:
    2nd Star to the Right
    #6
    Eh, I don't really care so long as the machine works.

    My first top case replacement was because the trackpad button went bad. The first replacement felt off and went bad within a few weeks. I went back and they replaced it again. It, too, was bad. The "Geniuses" acknowledged that the pad felt funny but said that there was nothing they could do, which is I suggested to them that they had a bad batch of top cases. Went to another Apple Store, the second store replaced the top case and called the other store to confirm that they (the first store) might have a bad batch of top cases.

    I thought that was the end of it when a few weeks later, I started noticing that the top case was lifting off of the bottom case and that the SuperDrive was rejecting disks. Went back, lower case replaced, SuperDrive replaced. Replacement Superdrive went bad but I was overseas so I couldn't get it replaced so I had that done when I got back.

    The display, logic board and RAM was another long Apple Store "Genius" fiasco that should have never happened.

    And oh yeah, in a way, this IS the replacement, because the display of the first early 2008 MBP I bought went bad within the first two weeks and they offered me a replacement on the spot.

    Anyway, I've just resigned myself to this MBP being cursed. Right now, I'm trying to figure out why my trackpad quits working randomly after the 10.6.3 update.
     
  7. techound1 macrumors 68000

    techound1

    Joined:
    Mar 3, 2006
    #7
    Full moon, of course :p
     

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