Hello, A couple of years ago I purchased an iMac c2d 24" BTO with upgraded Graphics (7600 256mb), 2 GB of memory and a 500 GB hard drive. This has failed three times and Apple have decided to replace it with a new iMac 24 2.93GHz, NVIDIA GeForce GT 120 256MB memory etc . I have to send my old unit back first then they will send out the new machine. My question is how do I follow the machine trail? I have yet to receive a call to arrange pick up of my old machine and I've checked on Apples web site under my account and can see nothing about the new machine. Can any one who as been down this road especially in the UK enlighten me as to what happens and how to view things. Thanks in advance. Glyn.