Apple Replacement Procedure

Discussion in 'Mac Basics and Help' started by GlynJones, Apr 29, 2009.

  1. GlynJones macrumors 6502

    Joined:
    Jun 15, 2005
    #1
    Hello,
    A couple of years ago I purchased an iMac c2d 24" BTO with upgraded Graphics (7600 256mb), 2 GB of memory and a 500 GB hard drive. This has failed three times and Apple have decided to replace it with a new iMac 24 2.93GHz, NVIDIA GeForce GT 120 256MB memory etc :D.

    I have to send my old unit back first then they will send out the new machine.

    My question is how do I follow the machine trail? I have yet to receive a call to arrange pick up of my old machine and I've checked on Apples web site under my account and can see nothing about the new machine.

    Can any one who as been down this road especially in the UK enlighten me as to what happens and how to view things.

    Thanks in advance.

    Glyn.
     
  2. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #2
    You'll probably have a customer relations agent contact you via email at some point to take ownership of the replacement process. They'll be providing the relevant information as to when to expect a box to pack the old unit in, the shipping label, the tracking number, etc. Depending on if you get an advance replacement, you may get the new computer before you return the old one. Call the UK region call center and ask a product specialist or CR agent to look into the recent cases regarding your old computer's serial number.
     
  3. GlynJones thread starter macrumors 6502

    Joined:
    Jun 15, 2005
    #3
    Thanks.

    Had a call last night to say that the person dealing with this is off sick now. Trying to get someone else to take ownership of this in order to speed things up.

    Hopefully hear more sometime today.

    Glyn.
     

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